Student Liaison Officer

Job Overview

Sunrise Academy, part of the Eastern Education Group located at Church Lane, Carlton Colville, Lowestoft, Suffolk NR33 8AX, is recruiting a dedicated Student Liaison Officer. This permanent full-time position involves 37-hour workweeks across 39 weeks annually, with a salary pro-rated between £25,185 and £25,989 (£21,377 to £22,059 annually). The role is to be filled as soon as possible.

Key Responsibilities

The chosen candidate will proactively engage with students to maintain a secure, inclusive, and respectful environment that supports all learners, particularly those with Special Educational Needs and Disabilities (SEND). Responsibilities include promoting positive behaviours, supporting student welfare, and managing incidents on campus, at bus stops, and during break and lunch periods. The post requires applying de-escalation, restorative justice, and negotiation strategies to help students manage emotions and behaviour. Duties also include monitoring campus access and collaborating with school staff, families, external agencies, local businesses, and the Police Community Support Officer to foster a supportive atmosphere, particularly for vulnerable and SEND students. Producing accurate reports on incidents and wellbeing concerns is essential to support safeguarding and effective decision-making.

Candidate Profile

Applicants should have experience working with young people in mainstream or SEND settings and possess excellent communication, relationship-building, safeguarding knowledge, and report-writing skills. Experience in the police, armed forces, or roles requiring high levels of personal judgment and negotiation is preferred. The ideal candidate will be qualified to Level 3, adaptable, patient, and able to operate within Eastern Education Group's policies.

Employee Benefits

• Local Government Pension Scheme membership
• Family-friendly policies and flexible working options
• Employee Assistance Programme access
• Wellbeing initiatives
• Free parking
• Company events
• Discounts and memberships
• Staff development and funded subject courses
• Communities supporting equality, diversity, inclusion, and neurodiversity
• Career advancement opportunities

About Eastern Education Group

The Eastern Education Group is a forward-thinking education provider with a variety of institutions including schools, further education colleges, and specialist learning providers. It aims to deliver exceptional and inclusive learning experiences catering to all backgrounds and abilities. The group emphasizes academic excellence combined with pastoral care, safeguarding, and wellbeing, supporting learners with additional needs such as SEND and SEMH. It maintains rigorous standards in collaboration with regulatory bodies and fosters a culture of continuous improvement.

Additional Information

Applicants should familiarize themselves with the group’s Character Strengths and Mission Statement. The organization is committed to safeguarding young people and vulnerable adults and practices equal opportunity employment under the Equality Act 2010. Pre-employment screening will include an enhanced DBS check. Data is handled in line with the Data Protection Act 2018.

Application process: Applications must be submitted via the organization's website before 8 am on 24 August 2026. Early applications are encouraged as the right to appoint before the deadline is reserved. This job does not feature an online application on Suffolk Jobs Direct; the 'Apply Now' button serves only to create job alerts.