Strategy & Operations Manager (Business Operations)

About Clutch

Clutch is Canada’s biggest online used-car marketplace and retailer, focused on making the process of buying, selling, and owning a car simpler and more convenient. Customers can explore a wide selection of vehicles from home, have their chosen car delivered, and benefit from a 10-Day Money-Back Guarantee.

The company has earned recognition on the Globe & Mail’s Top Growing Companies list in Canada for two consecutive years and has also appeared on Deloitte’s Technology Fast 50™ and Fast 500™ rankings. Founded in 2017 and based in Toronto, Clutch currently serves Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. It is supported by investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90.

About the Role

Clutch is hiring a Strategy & Operations Manager to join its Strategy and Business Operations function. In this role, you will help shape and execute high-impact strategic and operational work across the company, partnering closely with the VP of Strategy & Business Operations and senior leaders. The position calls for someone who is proactive, analytical, and comfortable working through complex, uncertain business problems while delivering measurable outcomes.

What You’ll Do

• Own the business operating cadence by preparing materials for executive, board, and internal discussions, while also supporting company-wide communications.
• Use data to uncover insights and guide strategic decisions; create and maintain dashboards that monitor important metrics, business trends, and performance.
• Align leaders across Operations, Marketing, Revenue, Supply, and Product to move strategic priorities ahead.
• Lead special initiatives such as new product introductions, margin improvement efforts, and process or operational enhancements.
• Build forecasts and plans for organization-wide goals, evaluate the logic behind major initiatives, and measure their effect on the P&L.

What We’re Looking For

• At least 2 years of experience in strategy or management consulting, investment banking, or corporate development, or 3+ years in business operations, strategic finance, or strategy within a fast-growing technology company.
• Strong analytical and structured problem-solving ability, with a practical, data-first approach.
• Hands-on experience with Excel or Google Sheets, SQL, and data visualization platforms.
• Comfort working onsite at the downtown Toronto office at 60 Adelaide St. E; candidates seeking remote work will not be considered.
• A bias toward action and a willingness to take ownership of execution.
• Strong verbal and written communication skills, plus the ability to collaborate effectively with people at different levels and across functions.
• Background in a fast-moving, high-growth, and operationally demanding environment.
• High attention to detail and a consistent ability to produce quality work.
• Comfort with uncertainty and changing priorities in an evolving business.

Nice to Have

• Exposure to, or a strong interest in, automotive and/or consumer financing; on-the-job learning is available.

Why You’ll Love Working Here

• Join a disruptive, technology-led company that is reshaping the automotive experience.
• Be part of a well-funded organization with proven product-market fit and room to create meaningful impact.
• Enjoy significant ownership and the freedom to introduce new ideas on important projects.
• Grow with a company that is scaling quickly and offers development opportunities.
• Receive competitive compensation along with equity incentives.
• Access health and dental coverage.

Employment Type

This is a permanent, full-time position.

Compensation & Benefits

The base salary for this role is between CAD 115,000 and CAD 140,000 per year, plus stock options. Compensation is determined based on skills, performance, market benchmarks, responsibilities, and working conditions.

Benefits include comprehensive healthcare coverage, dental, vision, prescription drug coverage, life insurance, and dependent coverage, available from day one.

Equal Opportunity & Accommodation

Clutch is committed to building an inclusive workplace where everyone has a fair chance to succeed. If you need accommodation at any point during the interview process, you may contact the talent team by email.

Work Arrangement

This position is based onsite at Clutch’s downtown Toronto headquarters, and remote applicants will not be considered.