Strategic Customer Success Manager

Role overview

This opportunity is for a Strategic Customer Success Manager hired through a partner company that handles the application review and next steps. The position is based in Germany and is designed for a customer success professional who can support sophisticated enterprise customers across the EMEA region.

The role centers on building trusted, consultative relationships with large organizations that rely on a highly configurable platform for hiring workflows and talent operations. Success in this job means helping customers adopt the product deeply, realize long-term value, and achieve measurable business results. You will need strong analytical judgment, a natural curiosity for how systems work, and comfort working through ambiguity and complexity.

You will manage a strategic portfolio of enterprise accounts, shape how customers are engaged, and help influence customer health at scale. The environment is highly collaborative, with Customer Success working closely alongside Product, Sales, Support, and Operations to keep improving the customer experience.

Key accountabilities

• Take ownership of a portfolio of about 20 strategic enterprise customers and support their adoption and long-term success.
• Build strong, multi-layered relationships inside customer organizations, including both senior decision-makers and day-to-day users.
• Increase product adoption through customized onboarding, configuration support, and ongoing enablement.
• Spot risk signals, growth opportunities, and success gaps by interpreting customer data and other indicators.
• Work in close partnership with Sales, Product, Support, and Operations to keep outcomes aligned across teams.
• Break down complex product capabilities into practical guidance that different stakeholders can easily use.
• Help customers improve workflows and reach stronger hiring outcomes by creating moments of clear value and realization.
• Help refine playbooks and best practices that support the enterprise customer success approach.

Requirements

You should bring solid experience in B2B SaaS customer success, especially in enterprise settings where products are complex and highly configurable. The position suits someone who can work independently, manage important accounts, and coordinate effectively across internal and external stakeholders.

• At least 5 years of experience in Customer Success or a similar role within B2B SaaS.
• A demonstrated background in managing enterprise accounts and improving adoption of complex software solutions.
• Proven ability to earn trust and influence senior stakeholders across customer organizations.
• Experience collaborating across Product, Sales, and Operations teams.
• Strong analytical thinking and the ability to use data to guide decisions and customer outcomes.
• Clear communication skills, including the ability to simplify technical ideas and detailed workflows.
• Excellent organization, strong attention to detail, and reliable execution habits.
• Genuine curiosity and enthusiasm for understanding complex, configurable platforms in depth.

Benefits

• Remote-first setup across the UK and the EMEA region.
• Unlimited paid time off with a strong focus on maintaining work-life balance.
• Competitive pay plus equity participation.
• Flexible benefits, including private medical insurance depending on the region.
• A substantial learning and development budget to support professional growth.
• Support for home office setup and equipment to improve comfort and productivity.
• Family leave arrangements with paid parental support where applicable.
• A long exercise window for stock options to provide greater financial flexibility.

Additional information

This role is being managed by a partner company, and that partner is responsible for application handling and the next stages of the hiring process. Selection is based on a matching process that compares applicants against the role’s core requirements, and the shortlist is then shared with the hiring company. The final hiring decisions, including interviews and assessments, are made by the employer’s internal team.

By submitting an application, candidates acknowledge that personal data will be processed to evaluate suitability for the role and shared with the hiring employer under applicable data protection rules, including GDPR where relevant. The process may involve automated tools to help review applications, analyze resumes, or assess responses, but human judgment remains central and final decisions are made by people. Candidates may also exercise data rights such as access, correction, deletion, and objection.