Strategic Account Manager - AI Voice Agents

About FlashLabs

FlashLabs operates as an applied research laboratory dedicated to creating fully autonomous sales and customer experience systems driven by state-of-the-art AI voice agents. The team merges machine precision with human strategic intellect to form human-AI hybrids that perpetually learn and evolve to boost performance. The company develops comprehensive workflows encompassing outreach through support, designed to be executed by self-governing AI agents. This enables human teams to concentrate on innovation instead of routine operations. FlashLabs aims to collaborate with people to amplify their impact by delivering intelligent systems that enhance efficiency over time rather than replacing human roles.

Role Overview

The Strategic Account Manager for AI Voice Agents is a full-time position based in Berlin, Germany, offering flexible hybrid work arrangements including remote days. This role entails managing key client partnerships, encouraging the adoption of the company's AI voice technologies, and ensuring clients derive enduring value. Responsibilities consist of conducting discovery and strategic planning sessions, transforming client objectives into actionable deployment strategies, and working closely with product and technical teams to tailor solutions. The manager will continuously observe performance indicators, provide analytical advice, and proactively explore opportunities for upselling and cross-selling. Additional duties include preparing comprehensive account plans, making presentations to executives, and acting as a reliable consultant on AI-enhanced customer experience and sales processes.

Candidate Requirements

• Proven expertise in strategic account management, customer relationship development, and consultative sales within B2B technology or SaaS industries.
• Familiarity with AI, automation, customer experience products, including voice technologies, conversational AI, or contact center systems.
• Ability to analyze account metrics, understand KPIs, and generate actionable insights to optimize sales and customer satisfaction.
• Excellent communication, presentation, and stakeholder management skills, with experience engaging senior-level decision-makers and cross-functional teams.
• Experience in project coordination or account implementation managing schedules, priorities, and alignment between clients and internal teams.
• Adaptability to a dynamic, innovative environment with a focus on continuous learning and iterative enhancements.
• Fluency in English, both written and spoken; German language skills are advantageous.
• Bachelor’s degree in business, marketing, technology, or related field, or equivalent professional experience.
• Previous involvement in sales operations, customer success, or roles focused on revenue in AI, customer experience, or SaaS sectors is a strong plus.