Store Manager

Position Overview

The Store Manager role focuses on achieving company goals by ensuring excellent customer service and equipping retail staff with the necessary skills and support to optimize sales performance. This position requires adhering strictly to company and brand operational procedures and actively promoting the company's Loyalty Program to boost repeat business. Regular communication with Area and Operations Managers on employee and product updates is essential.

Key Responsibilities

• Lead and motivate staff to meet daily, weekly, and monthly sales targets.
• Maintain a fashionable and professional appearance while continuously updating product knowledge to minimize stock losses.
• Stay informed about new products, trends, and fashion directions to better address customer demands.
• Oversee stockroom management to ensure minimal stock shrinkage.
• Enforce company and brand policies and operating procedures consistently across store staff.
• Employ creative strategies to meet or surpass sales objectives.
• Maintain adequate stock levels to maximize sales opportunities.
• Conduct weekly audits of store administration to identify and resolve abnormalities.
• Manage scheduling, leave requests, and staff grievances efficiently.
• Maintain visual merchandising according to established standards continuously.
• Promote the Club Apparel Loyalty Program to encourage repeat purchases.
• Supervise daily store operations and report employee and product statuses to the Area Manager.
• Uphold store security protocols vigilantly at all times.
• Remain knowledgeable about the group’s various brands for effective suggestive selling.
• Responsibility for end-to-end store operations.
• Physically fit to endure long standing hours and perform heavy lifting tasks.