Store Manager - Retail Operations (Premium Fashion)

Role overview

This position is for an experienced retail leader to oversee premium fashion store operations in Gurugram. The role focuses on smooth day-to-day functioning, sales growth, customer experience, team leadership, inventory discipline, and strict process adherence.

Key responsibilities

• Manage the overall running of the store, ensuring operational standards are consistently met.
• Support revenue growth by improving sales performance and delivering strong customer service.
• Lead, guide, and coordinate the store team to maintain productivity and accountability.
• Implement and monitor SOPs and operational processes across all store activities.
• Handle inventory planning, stock movement, and replenishment to avoid disruptions.
• Work to reduce shrinkage and overall loss through careful control measures.
• Track store expenses and help keep them within planned limits through efficient execution.
• Train store staff regularly and build their ability to understand and serve customer needs effectively.
• Conduct periodic on-the-job training for team members as required.
• Share timely information with the team and management to support reviews, reporting, and corrective action.
• Maintain store reports, records, and data analysis for operational tracking.
• Ensure the store and surrounding area remain clean, tidy, and hygienic at all times.

Desired profile

The ideal candidate should be a proactive retail professional with strong communication abilities and solid experience in both store-floor and back-end retail functions. The role demands hands-on capability across operations, merchandising, customer service, quality control, inventory management, MIS, revenue improvement, and promotional activity execution. Strong leadership and the ability to motivate the team through constructive feedback are important.

Eligibility

Applicants with any graduate degree may apply.

Compensation

The annual salary range for this role is INR 6,00,000 to INR 10,00,000.