Store Manager - Black Pepper Coastlands

About Black Pepper

Black Pepper designs refined women’s apparel that helps customers feel confident, appreciated, and celebrated. The brand focuses on creating a positive impact through its products, service, and community involvement, with women at the centre of everything it does. The goal is to help each customer feel stylish and comfortable in a way that reflects her own personality and charm.

Role overview

We are seeking an energetic and proactive Store Manager to take charge of the Black Pepper store at Coastlands. This role is responsible for the smooth running of day-to-day store activities, sales performance, customer experience, team leadership, stock management, and presentation standards. You will also be expected to keep the store welcoming and ensure the team works together effectively.

This is a full-time position, worked from Monday to Friday.

Key duties

• Guide, support, and motivate the store team to meet sales goals and provide excellent service.
• Oversee everyday store activity so operations remain efficient and well organized.
• Track stock levels, arrange replenishment, and keep inventory well ordered.
• Build and maintain monthly rosters so labour costs stay within the allocated hours budget.
• Uphold strong visual merchandising standards to ensure the store looks appealing and well presented.

What we are looking for

• A genuine commitment to outstanding customer service and a warm shopping environment.
• Proven ability to lead a team, encourage performance, and bring out the best in others.
• Clear communication and strong people skills for working with both customers and staff.
• Excellent organisation and time management to handle daily responsibilities effectively.
• A strong attention to detail, especially in styling, merchandising, and overall store presentation.

Perks and benefits

• Staff discounts of up to 50% on brands including Review, Superdry, Black Pepper, and Elka Collective.
• Community-focused initiatives, including support for charities such as Ovarian Cancer Australia, plus morning teas and fashion events.
• Ongoing training and development opportunities to help you progress in your role.
• In-store incentives.
• Access to free mental health support through the Employee Assistance Program.
• Additional benefits may also be available.

Additional information

Brand Collective is a major apparel, footwear, and sport business in Australia, operating across 300+ stores with more than 3,000 team members, an online retail presence, and a broad wholesale network. Its portfolio spans heritage labels, contemporary brands, streetwear, craftsmanship-focused names, private label, and international luxury fashion.

The company values diversity and inclusion and hires on the basis of capability and performance. Applicants are encouraged to apply directly. Recruitment agencies are not being engaged for this vacancy, and unsolicited candidate submissions will not attract fees. The role may close earlier than the stated closing date, so early applications are encouraged.