Store Director

About the Role

SWOP seeks a dynamic Store Director to lead both its flagship store in Brisbane's James St precinct and the non-profit PRISE Op Shop in West End. This unique position combines strategic oversight with hands-on leadership, driving growth in the fashion circular economy while championing sustainability, responsibility, and transparency.

Key Responsibilities

• Drive sales growth and ensure profitability by analyzing retail performance metrics and applying effective strategies.
• Lead and mentor a dedicated team of over 15 employees, including Sales Associates, Buyers, and two Assistant Managers, fostering professional development.
• Provide exceptional customer service, prioritizing customer satisfaction in all interactions and embedding the customer perspective in decision-making.
• Collaborate with senior buying to maintain optimal inventory mix and stock levels.
• Partner with marketing to generate store-related social media content and promotions, enhancing the brand’s omnichannel presence.
• Utilize digital tools to strengthen relationships with loyal customers and sellers.
• Embed SWOP’s core values—quality, inclusivity, integrity, and connectivity—into all leadership decisions and store activities.

Candidate Profile

• Minimum of 5 years in senior retail leadership positions, managing multiple departments.
• Proven success in meeting and exceeding sales targets and KPIs.
• Strong team leadership skills with experience in staff development.
• Ability to thrive in fast-paced retail environments.
• Passion for sustainability and commitment to driving positive change through work.

Benefits

• Competitive salary with comprehensive performance-based incentives and bonuses distributed throughout the year and at year-end.
• Flexible scheduling, including options for compressed workweeks (4.5 days/week with 2.5 day weekends).
• Weekly salary payments.
• Generous employee discounts on SWOP’s curated fashion inventory.
• Access to complimentary mental health and therapy services for employees and their families through Sonder.
• Paid parental leave.
• Support for ongoing learning and development opportunities.

About SWOP

Founded in 2013 in Brisbane’s West End, SWOP has revolutionized second-hand shopping by offering a curated collection of vintage, modern, and designer fashion sourced from the local community. As Australia’s leading fashion resale platform, SWOP promotes sustainable consumption and the circular economy, making second-hand clothing more valued and accessible.

Culture and Inclusion

SWOP fosters inclusive work environments where diverse identities and perspectives are celebrated. The company encourages applicants from all backgrounds who share its vision for circular fashion and commitment to respect, empowerment, and support within the team.