Sr. Product Owner (LOS)

Role Overview

This role is for a senior product owner responsible for end-to-end ownership of LOS and LMS applications supporting retail lending. The position focuses on application change management, digital API/web-service publishing, vendor coordination, agile delivery, and cross-functional collaboration to ensure the platforms meet business and technical expectations.

Key Responsibilities

• Own the LOS and LMS applications fully, including all change management activities for retail lending usage.
• Manage and publish APIs and web services for internal as well as external integrations.
• Share regular progress updates on milestones, deliverables, dependencies, risks, and issues with leadership for LOS and LMS projects.
• Partner with business teams to define technical requirements for LOS and LMS integrations.
• Drive vendor-led development using agile practices and feedback from users, developers, business teams, and other stakeholders.
• Support partners during development and UAT query resolution and help ensure go-live readiness within agreed timelines.
• Contribute to agile implementation projects while keeping development aligned to technical specifications and design requirements.
• Apply working knowledge of secured and unsecured lending lines of business.
• Work with products such as CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans, and similar offerings.

Business Analysis and Strategy

• Recommend improvements to products, services, and the technology landscape based on market conditions and new trends.
• Use understanding of the industry, customer behavior, technology trends, and competition to shape business-driven technology goals.
• Document business needs and map them to suitable technology solutions.
• Lead and review business case development, including financial analysis, risks, and alignment with strategy.
• Identify further technology opportunities by working with relevant stakeholders.

Technology and Product Delivery

• Apply learnings from other industries to introduce new technology practices within the team or organization.
• Look for opportunities to improve existing systems through pilots and proof of concepts for emerging technologies.
• Manage multiple product portfolios and oversee product releases.
• Set product testing policies and processes.
• Track project and task progress, reduce delivery risk, and improve productivity across teams.
• Keep business stakeholders informed about progress at regular intervals.

Requirement Gathering and Solution Design

• Study the application from workflow and end-user perspectives to ensure the right solution is delivered.
• Review requirements from multiple user groups, resolve conflicts, and close gaps in specifications.
• Introduce new methods and tools for collecting requirements more effectively.
• Identify system touchpoints and coordinate with the right stakeholders.
• Assess requirement impact and suggest process improvements where possible.
• Anticipate future customer needs and journey improvements to strengthen product and service offerings across channels and personas.
• Secure sign-off from operations, treasury, and finance on requirement specifications.
• Combine functional design with overall architecture while balancing usability and technical feasibility.
• Estimate cost, resource effort, and response-time implications for solutions.
• Evaluate whether proposed solutions are feasible within the technical architecture.

Agile, Change, Incident, and Service Management

• Set standards and operating procedures while considering project duration, team structure, complexity, risk, and resources.
• Help teams stay focused on the right tasks and remove development blockers.
• Prioritize work to meet committed timelines.
• Review tasks within each agile phase to maintain quality and accuracy.
• Identify and implement process improvements in agile delivery.
• Create and maintain the process for tracking system changes and their coherence after deployment.
• Manage JIRA sprints and deliveries for the TRM module, including the JIRA process for all change requests.
• Support incident and problem management by helping define practices that reduce repeat issues.
• Ensure issues are investigated, resolved, and recorded properly in the reporting system.
• Coordinate implementation of corrective and preventive actions.
• Recommend and execute service improvements, define service levels, and measure them against KPIs and benchmarks.
• Monitor SLA compliance trends, identify exceptions, and generate actionable insights.

Vendor, Contract, and Budget Management

• Take part in selecting suppliers and partners, including defining evaluation criteria.
• Set up governance for vendor and partner relationships and review performance against SLAs.
• Raise service-improvement needs, manage issues, and resolve disputes when required.
• Plan business initiatives with vendors and partners while ensuring the organization receives full value from third-party arrangements.
• Define relationship boundaries, cost, and scope through clear statements of work.
• Work within unit policy for vendor management and support contract drafting with procurement.
• Monitor vendor and partner performance against contract terms and maintain healthy working relationships.
• Use budgeting and forecasting knowledge to support accurate estimates and leadership reporting.

Reporting, Audit, Continuity, and Governance

• Produce detailed reports covering development metrics and KPIs such as completed, planned, and blocked tasks.
• Share ongoing project status updates at the required frequency.
• Support audits and close observations by coordinating with stakeholders.
• Ensure disaster recovery activities, health checks, and business continuity planning are carried out as per process.
• Analyze data and summarize key findings for leadership.
• Maintain quality and timelines across all projects, including detailed project planning and adherence tracking.

Extra Role Expectations

The role also requires a strong understanding of customer focus, teamwork, collaboration, demand management, technology strategy, and the ability to build long-term stakeholder relationships across internal and external groups.

No specific salary, stipend, openings count, education requirement, eligibility rule, or start date was provided in the source.