Sr. Director, Rental Operations

About the role

White Cap is seeking a senior leader to own the direction and performance of rental operations across multiple facilities. This role focuses on building a safe, efficient, scalable, and customer-centered operation that supports broader business goals. The position is part of an organization committed to being knowledgeable, capable, and dependable on every job.

What you will do

• Set the strategic direction for rental operations across regional and multi-site teams.
• Guide, coach, and manage a layered leadership group spanning operations, rental, customer service, and continuous improvement.
• Maintain strong day-to-day execution with a focus on safety, regulatory adherence, and company standards.
• Improve performance across safety, quality, delivery, cost, and customer service metrics.
• Own financial results, including budgeting, forecasting, expense control, and capital planning.
• Define and implement enterprise-wide strategies for inventory optimization, fleet utilization, and capacity planning.
• Lead standardization and process improvement efforts that create efficiency and consistency.
• Work across functions and put KPI-based performance systems in place to strengthen accountability.

Scope of the role

• Challenges are broad and complex, with solutions often requiring high-level analysis and investigation.
• The position shapes strategy and operating methods and acts as a subject-matter authority on policies and practices.
• Accountability may extend through multiple management layers and include enterprise-level budget responsibility or oversight across two or more businesses.

Work environment

• This is primarily an indoor office-based role in a comfortable setting, with only occasional mild discomfort.
• Most of the time is spent seated, with regular chances to move around.
• Light lifting or carrying may be needed occasionally.
• Overnight travel is expected about 20% to 50% of the time.

Education and experience

• A bachelor’s degree in a related field is typically required.
• At least 9 years of related experience is generally expected.
• Several of those years should include management or supervisory responsibility.

Preferred background

• Experience leading multi-site operations in rental, manufacturing, or distribution environments.
• Proven success managing large, layered teams across multiple geographic locations.
• Strong track record of improving operations through continuous improvement initiatives.
• Background in P&L ownership and financial management.
• Lean, Six Sigma, or similar process improvement certification is preferred.
• Strong commercial and financial judgment.
• Advanced leadership, communication, and stakeholder-management capability.
• Experience designing KPIs and performance management systems.

Compensation and additional information

For Ohio applicants, the posted pay range is $161,500 to $271,200 annually. Actual base pay may vary based on experience, skills, internal equity, and other factors. Benefits information is available through the company’s full job description. The role is categorized under Field Operations and is listed as remote. White Cap is an equal opportunity employer and hires without regard to protected characteristics.