Sr. Director, Global Workforce Strategy & Planning

Overview

Join a dynamic team at Royal Caribbean Group and merge your professional ambitions with a spirit of adventure. We offer competitive compensation, comprehensive benefits, and abundant growth opportunities worldwide.

Position Summary

The Sr. Director of Global Workforce Strategy & Planning leads the development and governance of the company’s global workforce strategy. This role spearheads the assessment of offshoring, nearshoring, outsourcing, headcount planning, and non-employee workforce via stakeholder engagement, process evaluation, and system optimization. Close collaboration with senior leadership is essential to drive initiatives that bolster organizational growth and efficiency.

Primary Responsibilities

• Design and implement global workforce strategies in alignment with business objectives.
• Establish enterprise KPIs and frameworks to support executive decisions on labor.
• Oversee location strategies, workforce planning, and data modeling related to shoring and outsourcing.
• Develop governance frameworks supporting sustainable workforce strategies.
• Coordinate with HR, finance, and cross-functional teams ensuring decisions are data-driven.
• Partner with GBS leadership to articulate strategic vision and value propositions.
• Manage intake, review, and execution processes for new site setups, changes, or staffing requirements.
• Engage with leadership and delivery teams to analyze and fulfill offshoring, nearshoring, and outsourcing requests.
• Lead change management efforts to facilitate process adoptions successfully.
• Stay abreast of organizational, industry, and environmental trends to inform workforce decisions.
• Direct project management for end-to-end process transitions partnering with business units.
• Assign projects to delivery teams and track progress regarding timelines, scope, and budgets.
• Regularly communicate strategies, operational status, improvements, and metrics to stakeholders and leadership.

Continuous Improvement Initiatives

• Develop and maintain targets and methodologies for continuous improvement.
• Define, track, and report specific KPIs and SLAs by site and function.
• Monitor employee engagement and implement initiatives to promote culture and continuous learning.
• Create and manage a resource and knowledge repository.

Compliance & Regulatory Responsibilities

• Interpret regulatory requirements to ensure compliance with local and international laws.
• Collaborate with government agencies and legal bodies regarding location establishment and management.

HR Operations Roles

• Ensure understanding and adherence to policies among team members and stakeholders.
• Promote team collaboration and engagement.
• Lead, mentor, and develop team talent.
• Manage escalations and maintain strong vendor and stakeholder relationships.
• Communicate proactively with executive teams and exemplify professionalism and ethics.

Qualifications & Skills

• Bachelor’s degree in Business or related field; advanced degree or MBA preferred.
• Over 10 years of experience managing global, cross-functional projects.
• In-depth knowledge of the cruise industry.
• Strong ability to convert business vision into tactical strategies and actionable plans.
• Exceptional communication and relationship-building skills.
• Self-motivated with the capacity to operate effectively amid ambiguity.
• Forward-thinking mindset with excellent strategic anticipation skills.
• Proven ability to deliver persuasive presentations to senior executives.
• Leadership skills to inspire and motivate teams.
• Adaptable with robust work ethic.
• Advanced analytical and problem-solving capabilities.
• Excellent organizational and time management skills.
• Experienced project manager skilled in transformation and change management.
• Empathy for stakeholders and commitment to high-quality service delivery within GBS.
• Strong data analytics expertise to identify trends and anomalies in large datasets.
• Highly skilled in written and verbal communication to succinctly explain complex concepts to diverse audiences.
• Goal-oriented with the ability to prioritize under pressure.