Specialist - Service Delivery

About the Role and Company

ADP is searching for a Specialist in Service Delivery who thrives on following through with tasks that enable clients to gain meaningful results. If you delight in helping others find innovative solutions to complex challenges and wish to work in a culture that encourages your passions, unique skills, and continuous learning, this opportunity at ADP is for you.

At ADP, we believe that our people are the core of our success. Our inclusive and innovative environment fosters down-to-earth collaboration, welcoming ideas that help us transform the world of work through our Payroll solutions, allowing companies to concentrate more on achievement than administrative tasks.

Role Summary

This position focuses on empowering clients to become more effective employers by pinpointing and assessing their requirements. The service teams collaborate closely with clients and internal stakeholders to deliver consistent excellence and enhance client experience. Notably, a majority of ADP's clients express high satisfaction and refer others to the company.

As a Process Executive within the Midsized Business Segment (clients with 50 to less than 1000 employees), your responsibilities include payroll processing and generating reports for clients.

Key Responsibilities

• Efficiently review and process payroll transactions for clients, adhering to established service level agreements (SLAs).
• Perform punctual and accurate processing of recurring payroll activities such as month-end, statutory reporting, and year-end tasks.
• Validate critical data including investment declarations, Form 16s, and tax returns.
• Ensure payroll services meet client requirements while fulfilling all statutory obligations.
• Follow ADP's quality standards, policies, and procedures rigorously.
• Maintain compliance with the maker-checker process, where your work is reviewed by a dedicated associate.

Required Qualifications and Experience

• Graduation in commerce or arts streams.
• A minimum of 4 years’ experience in payroll processing.
• Proficient working knowledge of Microsoft Excel.
• Effective communication skills, both written and verbal.
• Good understanding of statutory components such as PF, ESI, Professional Tax, Gratuity, Labour Welfare Fund, and Income Tax.
• Strong numerical aptitude and willingness to learn payroll software applications.

Desirable Attributes

• Logical and analytical thinking with a strong affinity for numbers.
• Ability to meet deadlines under pressure.
• Attention to detail is an advantage.

Diversity, Ethics, and Inclusion

ADP is devoted to creating a diverse, equitable, and inclusive work environment, offering equal employment opportunities regardless of race, color, creed, gender identity, or other protected categories. Ethical conduct and integrity are foundational to ADP’s operations, ensuring respectful workplace behavior.