Specialist - Collections

Role Overview

The Specialist - Collections is responsible for overseeing overdue accounts, particularly those involving complicated and significant debts. This position requires active coordination with the Credit Control Department to negotiate payment plans, address client disputes, and ensure strict adherence to insurance laws, legal stipulations, and the company’s internal guidelines.

Main Responsibilities

• Manage collections related to the overall Health insurance portfolio.
• Inform clients, brokers, and internal Sales & Agency teams about upcoming premium installment and endorsement payment dues.
• Conduct regular follow-ups with clients, brokers, and agencies to ensure timely payment of outstanding premiums.
• Develop and maintain efficient payment collection procedures for active accounts, strengthening relationships with clients and brokers, excluding lapsed accounts.
• Engage with clients and brokers through emails, phone calls, or face-to-face interactions to encourage premium payments and solve payment-related issues.
• Maintain thorough documentation of collection statuses, ensuring records of due and collected payments are up-to-date and monitor collection performance.
• Prepare monthly and quarterly reports summarizing collection updates, unresolved challenges, and progress toward collection goals.

Qualifications

• Possess a bachelor’s degree in Finance, Accounting, or a related field.
• Hold at least 2 years of professional experience in collections.