Spanish Customer Service Representative

About REVOLVE

REVOLVE is a modern fashion retailer focused on Millennial and Gen Z shoppers. As a premium lifestyle brand and online destination for discovery and style inspiration, it offers a carefully selected assortment of more than 45,000 apparel, footwear, accessory, and beauty styles. The platform brings together a highly engaged customer community, global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of investment in technology, analytics, and marketing, REVOLVE has built a strong fashion commerce platform aimed at shaping the future of retail.

The company is made up of 1,000+ team members based in Cerritos, California, and seeks energetic, diverse, creative, flexible people who thrive in a fast-moving environment. Successful team members are expected to bring drive, creativity, and a willingness to help build a leading e-commerce brand. The role is for a Spanish-speaking customer service representative covering TX, ID, and NV.

Role Summary

The main objective of this remote customer service position is to handle inbound calls, chats, SMS messages, and emails with professionalism and strong customer care. You will represent the brand in line with its values, support customers effectively, and help maintain a high-quality service experience. Equipment needed for the role will be provided. Additional duties may be assigned as business needs change.

Responsibilities

• Respond to incoming phone calls and deliver helpful, professional customer support.
• Handle customer inquiries through phone, email, live chat, and SMS with promptness and courtesy.
• Investigate customer concerns and work toward resolutions that support retention and satisfaction.
• Track written communications through to completion and escalate issues to the duty manager when needed.
• Work with other teams and customer service colleagues to resolve issues and maintain a positive service environment.

Required Competencies

• Comfort working collaboratively within a team.
• Ability to exchange candid, constructive feedback.
• Strong focus on customer needs and a genuine desire to assist.
• Excellent spoken and written communication skills.
• Capacity to perform well in a high-volume inbound contact center while maintaining strong quality standards.
• Understanding of apparel construction, fabrics, and different fashion categories.
• Willingness to work overtime when business demand requires it.
• Flexibility to adapt to changing shifts based on customer needs.

Remote Work Requirements

• Ability to work independently in a virtual setting.
• Must be reachable by phone, email, and instant message throughout working hours.
• Ability to consistently meet productivity expectations.
• Dedicated quiet workspace with a suitable desk setup for a laptop and monitor.
• Stable internet connection of at least 50 Mbps using Ethernet; Wi‑Fi is not allowed.
• Ability to dedicate most of the internet bandwidth to work and avoid sharing it with bandwidth-heavy activities.

Minimum Qualifications

• Hands-on experience with Microsoft Word and Excel.
• High school diploma.
• Typing speed of 50+ words per minute.

Preferred Qualifications

• At least 1 year of experience in customer service, help desk, or call center work.
• Typing speed of 60+ words per minute.
• Working familiarity with website navigation.

Additional Notes

Successful candidates should be comfortable working with limited supervision in a dynamic environment. The role is fast-paced and may require a flexible, hands-on approach to getting work done. For applicants hired in California, a reasonable estimate of the pay range for this position is provided in line with state requirements, taking into account factors such as business needs, skills, experience, training, licensure, and certifications.

After applying, check your spam folder for status emails, which are sent from an ADP email address.