Spa Therapist

About the Company

Raffles is a heritage luxury brand known for its long history, distinctive destinations, and thoughtfully crafted guest experiences. The brand focuses on hospitality that respects local culture, community, heritage, and the environment.

Fairmont is a global hospitality group with a wide international footprint, operating dozens of exceptional properties across many countries and continuing to grow.

At Raffles Doha and Fairmont Doha, two renowned luxury brands come together inside Katara Towers to deliver refined service, elegant surroundings, and memorable experiences for guests from around the world. The environment is built for hospitality professionals who value excellence, individuality, and growth.

Role Overview

This position is for a Spa Therapist who can provide high-quality wellness and beauty treatments in a luxury hotel spa setting. The role calls for warm, personalized service, strong technical ability, and consistent attention to comfort, privacy, hygiene, and presentation.

The selected candidate will contribute to a premium guest journey by delivering treatments professionally, recommending suitable services, and supporting the overall smooth operation of the spa.

Key Responsibilities

• Provide tailored spa treatments that match the service standards of a luxury hospitality brand.
• Carry out different therapies such as massages, facials, body scrubs, body wraps, and wellness treatments following approved procedures.
• Speak with guests before treatment to understand their preferences, needs, and any relevant limitations or sensitivities.
• Ensure each guest feels comfortable, respected, and well cared for throughout the appointment.
• Keep treatment rooms, tools, and spa spaces clean, orderly, hygienic, and visually polished.
• Set up rooms with the proper linens, supplies, and amenities before each session.
• Suggest spa services, wellness offerings, and retail products in a personalized and professional way.
• Stay informed about spa products, service offerings, and current wellness practices.
• Follow all sanitation, safety, and spa operating standards without exception.
• Track stock levels and escalate maintenance or operational issues as needed.
• Develop positive guest relationships that encourage loyalty and repeat visits.
• Coordinate smoothly with spa colleagues and other departments to support a seamless experience.
• Take part in training and ongoing development to maintain service quality and brand knowledge.
• Show professionalism, discretion, and a consistently positive attitude when dealing with guests and coworkers.

Requirements

• A certification or diploma in Spa Therapy, Massage Therapy, Beauty Therapy, or a similar discipline.
• Prior work experience in a spa, wellness center, or upscale hospitality setting is an advantage.
• Working knowledge of massage methods and beauty treatment techniques.
• Strong communication and interpersonal abilities.
• A polished professional image and a positive demeanor.
• Flexibility to work varied shifts, including weekends and public holidays.
• A commitment to delivering luxury service aligned with the Raffles and Fairmont brand promise.
• A respectful, inclusive approach that values every individual.
• The ability to contribute to a workplace where colleagues are supported, recognized, and empowered.

Additional Information

Applicants will receive an email shortly after applying from AssessFirst, the company’s partner platform. Completing the profile and questionnaire is mandatory for the application to be considered, as it helps assess suitability for the role and culture fit.

Employee Benefits

Team members may receive perks such as complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, reduced rates on dining and wellness services, and other added benefits designed to support employee well-being.

Values

The workplace is guided by respect, excellence, belonging, empowerment, and integrity. The organization values fairness, meaningful guest connections, teamwork, initiative, trust, and authenticity.

Diversity and Inclusion

The company is committed to maintaining an inclusive environment and encourages applications from people of all backgrounds.