Room Attendant

Company Overview

Raffles Hotels & Resorts is a historic luxury brand with a legacy that began in 1887. Known for landmark destinations around the world, the brand focuses on thoughtful, culturally rich experiences that honor local communities, heritage, and the environment.

Fairmont Hotels & Resorts is a global hospitality network with 90 operating properties and 34 more under development across 30 countries. Its portfolio spans from beach destinations in Hawaii and Canada’s national parks to major city and desert locations across the UAE.

About Raffles & Fairmont Doha

Raffles Doha and Fairmont Doha are two premium hospitality brands brought together inside the iconic Katara Towers. The property combines refined service, elegant design, and memorable guest experiences.

Raffles Doha is centered on intimate luxury and highly personalized service, with each detail designed to create meaningful moments. The brand is rooted in elegance, craftsmanship, and warm, authentic hospitality.

Fairmont Doha brings a more vibrant expression of grand hospitality, blending modern style with energy, warmth, and a strong sense of place for today’s international traveler.

Together, the two brands offer a stimulating environment for hospitality professionals who value excellence, individuality, development, and the chance to contribute to exceptional guest experiences every day.

Role Summary

As a Room Attendant, you will help uphold the luxury standards of Raffles Doha and Fairmont Doha by ensuring guest rooms and selected public spaces are spotless, well-stocked, and welcoming. The role calls for careful attention to detail, polished guest interactions, and consistent adherence to brand expectations. You will work closely with the housekeeping team to support smooth operations and deliver a memorable stay for every guest.

Key Responsibilities

• Keep guest rooms, suites, corridors, and assigned public areas clean and maintained to premium hospitality standards.
• Prepare rooms so they are fully stocked, neatly arranged, and aligned with Raffles and Fairmont brand guidelines.
• Respond to guest requests politely and efficiently, providing service that feels personal and attentive.
• Log and escalate maintenance concerns, safety issues, and lost-and-found items according to hotel procedures.
• Work in coordination with housekeeping supervisors, front office, engineering, and other departments to ensure a smooth guest journey.
• Stay informed about hotel facilities, services, and amenities so guests can be assisted confidently when needed.
• Use housekeeping equipment, linens, and supplies carefully and keep them in good condition.
• Follow hygiene, sanitation, health, and safety standards at all times.
• Protect guest privacy and handle confidential information with discretion.
• Address guest concerns and special requests professionally, aiming for quick resolution and satisfaction.
• Assist with deep-cleaning tasks, turndown service, and other housekeeping work as assigned.
• Contribute positively to the team while supporting the luxury service culture of the hotel.

Candidate Profile

• Prior housekeeping experience, ideally in a luxury hotel setting, is preferred.
• Strong eye for detail and a commitment to very high cleanliness and presentation standards.
• Good communication and interpersonal skills, with a genuine focus on guest service.
• Ability to manage guest interactions with professionalism, courtesy, and discretion.
• Physical ability to complete housekeeping tasks in a busy environment.
• Capacity to multitask, prioritize work, and operate independently while maintaining quality.
• Basic familiarity with housekeeping routines, cleaning methods, and safety practices is preferred.
• Strong organization and consistent follow-through on departmental rules and brand standards.
• Comfort working with a multicultural and diverse team.
• Willingness to work rotating shifts, weekends, and public holidays.
• Ability to embody the Raffles & Fairmont brand promise in day-to-day work.
• Commitment to inclusion, respect, colleague support, and recognition.

Application Process

After applying, candidates will receive an email from the assessment partner asking them to create a profile and complete a questionnaire. This step is mandatory for consideration, as it helps evaluate fit for the role and the organization’s luxury service culture.

Employee Benefits

Colleagues can access a range of hotel perks, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special rates on dining and wellness services, and other added benefits designed to reward team members.

Values

Respect: Treat others with fairness, dignity, and consideration for their individuality.

Excellence: Build genuine connections and look for opportunities to make people feel valued and special.

Belonging: Celebrate differences and support one another as a united team.

Empowerment: Take initiative and anticipate moments that create memorable experiences.

Integrity: Build trust through authenticity and mutual respect.

Diversity & Inclusion

The organization is committed to maintaining an inclusive workplace where people from all backgrounds are welcomed and where diverse talent can thrive.