Spa & Recreation Receptionist

About Raffles & Fairmont Doha

Raffles Hotels & Resorts brings a long heritage of luxury hospitality dating back to 1887, known for creating distinctive experiences that reflect local culture, community, heritage, and the environment. Fairmont Hotels & Resorts is part of a global network of 90 properties, with 34 more under development, across 30 countries.

At Katara Towers in Doha, Raffles Doha and Fairmont Doha come together as two luxury brands offering complementary guest experiences. Raffles Doha is centered on intimate, tailored service and refined elegance, while Fairmont Doha combines contemporary style with warm, energetic hospitality. Together, they create an inspiring workplace for hospitality professionals who are committed to excellence, individuality, and memorable guest service.

Role Overview

As the Spa & Recreation Receptionist, you will be the welcoming face for guests using the spa and recreation areas. The role focuses on delivering polished, personalized service, managing bookings and guest communications, and helping the facilities run smoothly on a day-to-day basis.

Application Process

After applying, candidates will receive an email from AssessFirst and must create a profile and complete a questionnaire. This step is compulsory for consideration and is used to assess fit for the role and for a culture centered on luxury service.

Key Responsibilities

• Greet visitors with warmth and deliver highly personalized service consistent with the brands' luxury standards.
• Organize spa and recreation reservations, appointments, and schedules through the booking system.
• Respond to questions about treatments, facilities, memberships, opening times, and promotions in a professional manner.
• Carry out guest check-in and check-out processes, including billing and payment handling.
• Keep the reception space neat, professional, and well organized.
• Act as a communication link between therapists, recreation staff, and guests to support seamless operations.
• Encourage use of spa services, wellness offerings, memberships, and retail products to help achieve revenue goals.
• Maintain detailed and accurate guest records, including preferences and appointment history.
• Deal with guest requests and concerns quickly, discreetly, and professionally.
• Oversee cleanliness and presentation in the reception and recreation areas.
• Assist with the daily opening and closing routines for spa and recreation facilities.
• Follow all hygiene, safety, and operational procedures.
• Build strong knowledge of treatments, recreational amenities, and wider hotel offerings.
• Work closely with colleagues and other departments to enhance the guest experience.
• Take part in training and ongoing learning to maintain luxury hospitality standards.

Requirements

• Prior experience in spa, wellness, recreation, or luxury hospitality is preferred.
• A diploma or certification in Hospitality, Business Administration, or a similar area is an added advantage.
• Strong verbal and written communication skills, along with good interpersonal ability.
• Well-developed organization and multitasking skills.
• Comfort using Microsoft Office and spa or hotel management software is preferred.
• Professional presentation and a guest-focused mindset.
• Fluency in English is required; additional languages are beneficial.
• Alignment with the brand promise of luxury, respect, and authentic service.
• Ability to contribute to an inclusive environment where people feel valued and respected.
• Willingness to support a workplace where colleagues are empowered, encouraged, and recognized.

Perks and Benefits

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Special savings on dining and wellness services.
• Additional colleague benefits designed to enhance the overall employment experience.

Values and Culture

The workplace is guided by Respect, Excellence, Belonging, Empowerment, and Integrity. The organization values fairness, genuine connection, teamwork, initiative, authenticity, and an inclusive culture where diverse talent can thrive.