Social Media Customer Advocate - Influencer Social Media Advocate

About Boldr

Boldr stands as the first global B-Corp committed to delivering exceptional client experiences while providing dignified and meaningful job opportunities worldwide. Our diverse team spans five countries with over a thousand members, aiming to grow to 5,000 employees by 2027 or sooner. We are united by shared values that drive our impact.

Core Values

• We believe meaningful connections start with authenticity.
• We excel through curiosity.
• We evolve by being dynamic.
• Our achievements blend ambitious vision with operational excellence.
• Empathy is central to every strong partnership.

Role Overview

As a Social Media Customer Advocate, your primary responsibility is to manage and respond to customer inquiries and feedback across various social media channels. You will be instrumental in strengthening Boldr's online presence by delivering timely and personalized support to customers.

Key Responsibilities

• Oversee social media interactions on platforms such as Facebook, Twitter, Instagram, and YouTube by monitoring and responding to customer questions and comments.
• Engage actively with customers to build and maintain positive relationships.
• Express gratitude for positive feedback and handle customer concerns with empathy and professionalism.
• Investigate and resolve issues or complaints, collaborating with Tier 1 and Tier 2 support teams for complex cases.
• Disseminate relevant content, updates, and announcements to keep the audience informed and engaged.
• Collect and communicate customer feedback, trends, and insights to appropriate internal teams to aid product and service improvements.
• Ensure strict adherence to company social media policies and maintain a consistent, professional brand tone.

Preferred Qualifications and Traits

• You embody curiosity and authenticity aligned with Boldr's values.
• You are analytical, with keen attention to detail.
• You are passionate about providing excellent client service.
• You hold a bachelor's degree in marketing or a related discipline.
• You bring 2 to 3 years of experience in customer support, emphasizing social media management.
• You understand the nuances of various social media platforms and best practices.
• Experience with social media support tools is advantageous.
• You have exceptional written communication skills, capable of crafting clear and engaging responses.
• Your approach is customer-focused and empathetic, skilled at resolving issues efficiently.
• Prior exposure to pet-related products or services is beneficial.
• You thrive in dynamic, fast-paced environments and possess a passion for pets with awareness of their needs.