Social Impact Coordinator, Advertising Credits

Role overview

This position sits within TikTok’s Global Corporate Social Responsibility (CSR) team and focuses on expanding social and climate impact across TikTok’s products and services. The coordinator will help strengthen TikTok’s positioning as a preferred platform for nonprofit organizations while improving product features, nonprofit accessibility, and the overall impact of the company’s social initiatives.

The role works closely with the Brand and Communications team and the Public Policy team, supporting a broad set of workstreams across products, partnerships, people, and planet strategies. The overall mission is to deliver positive social outcomes and environmental sustainability through the platform, its products, and its people.

This opportunity is suited to someone who enjoys cross-functional collaboration, can adapt quickly in a fast-moving environment, and is motivated by creating measurable societal value.

Key responsibilities

• Own the full lifecycle of the CSR advertising credits program so NGOs and impact-focused partners can grow their presence and reach on TikTok.
• Support nonprofit organizations and their agencies with guidance on TikTok’s ad products, creative execution, and campaign optimization to improve real-world outcomes.
• Coordinate global impact campaigns by working with internal teams to review performance data, surface insights, and improve ad offerings.
• Oversee the TikTok Donation Sticker feature, including technical setup for local and emergency-response efforts and the expansion of the in-app fundraising experience.
• Represent nonprofit priorities by collaborating with Finance, Legal, Product, and Commercial teams to simplify the platform experience and improve product capabilities.
• Design and improve repeatable operational processes, including automated workflows and impact-tracking dashboards, for smooth coordination across global stakeholders.

Qualifications

The role requires a bachelor’s degree in Social Sciences, Communications, Business, Operations, or a related discipline. Applicants should bring hands-on experience managing operational systems, complex workflows, and cross-functional coordination.

Strong communication skills are essential, especially for working between internal teams such as Public Policy and external NGO partners. Candidates should also show a clear commitment to CSR and a desire to create measurable social impact.

Preferred backgrounds include social impact work in nonprofit or corporate settings, experience in large matrixed organizations, and the ability to collaborate across global time zones. Comfort with Excel and openness to new technologies, including AI tools, are valuable. The ideal candidate is proactive, resourceful, and able to solve problems independently.

About the company

TikTok is a major short-form mobile video platform with a mission to inspire creativity and bring joy. Its global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why this company

The company emphasizes curiosity, humility, resilience, and continuous innovation. Teams are encouraged to work collaboratively, learn quickly, and approach challenges with an “Always Day 1” mindset.

Diversity and inclusion

TikTok states that it is committed to an inclusive workplace where employees are valued for their unique skills, experiences, and perspectives. The company aims to reflect the communities it serves and celebrates a wide range of voices across its global workforce.

Accommodation

The company provides reasonable accommodations during recruitment for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons. Requests for assistance can be made through the accommodation request link provided in the original posting.

Compensation and benefits

The listed base salary range for this role in the selected city is USD 86,400 to USD 136,000 per year. Total compensation may also include discretionary bonuses or incentives and restricted stock units, depending on qualifications, skills, competencies, experience, and location.

Benefits can vary by employment type and country of work. Eligible employees receive medical, dental, and vision insurance from day one, a 401(k) plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, 10 paid holidays each year, 10 paid sick days each year, and 17 days of paid personal time, prorated at hire and increasing with tenure.

Additional legal notice

For candidates in unincorporated Los Angeles County, applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The company notes that criminal history may relate to duties involving unsupervised contact with others, handling confidential information, and exercising sound judgment.