Small Business Specialist - Sunnybank Hills

About the Company

Optus stands as one of Australia’s top telecommunications providers, catering to over 11 million customers daily through mobile, broadband, and digital solutions.

Role Overview

We seek a proactive and commercially skilled Small Business Specialist to become part of our Sunnybank Hills team. This position is ideal for individuals passionate about assisting local businesses, tackling complex challenges, and excelling in a cooperative team setting, serving as a meaningful step toward career growth in retail or business roles.

Key Responsibilities

• Serve as the in-store expert for small business, identifying business clientele early and aligning them with solutions that promote their growth.
• Develop and maintain solid knowledge of a wide range of products and procedures, including mobile, broadband, fixed-line services, credit, and activation, then disseminate this knowledge within the team.
• Conduct confident and consultative client engagements by understanding business customer needs and offering customized solutions that ease operational challenges.
• Coach and support teammates to recognize opportunities, propose fitting solutions, and enhance the small business customer experience throughout the store.
• Remain informed about updates in small business services, promotional offers, and market trends, sharing insights via daily meetings, coaching, and updates.
• Handle business inquiries professionally and calmly, employing strong problem-solving abilities while ensuring operational excellence through compliance and merchandising management.

Candidate Profile

• Business Acumen: A strong understanding of small business customer requirements with a passion for solution-based support.
• Consultative Approach: Ability to ask insightful questions, listen attentively, and deliver personalized recommendations aligned to business objectives.
• Product Mastery: Enthusiasm for mastering mobile, broadband, fixed services, and small business care offerings.
• Team Leadership: Openness to knowledge sharing and mentoring teammates, fostering a confident and capable store team.
• Professionalism: Aptitude for managing challenging business queries empathetically, exercising sound judgment, and adopting a solution-oriented mindset.

Benefits and Perks

• Competitive payment package with an $80 monthly credit, 25% discount on Optus products, and unique offers from retail partners to enhance convenience and savings.
• Generous leave policies including an extra Connected Day dedicated to personal well-being, family, culture, or community.
• Inclusive, carer-neutral paid parental leave up to 14 weeks to support family growth.
• Clear pathways for progression within retail and business disciplines encouraging increased responsibility and accelerated career development.
• Access to employee networks such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network, and Express Yourself (LGBTQIA+), along with round-the-clock wellbeing and counselling services.

Diversity and Inclusion Commitment

We encourage all individuals to apply, valuing potential on par with experience. We celebrate diversity and are dedicated to providing equal employment opportunities, welcoming applications from people of various genders, cultures, languages, abilities, LGBTQIA+ identities, veterans, and Indigenous Australians. We are committed to accessibility and inclusiveness; candidates requiring recruitment process accommodations can contact us directly.