Small Business Specialist

About Optus

Optus ranks among Australia's premier telecommunications companies, servicing over 11 million customers daily with a diverse range of mobile, broadband, and digital services.

Role Overview

We invite an enthusiastic and commercially-driven Small Business Specialist to enhance our Beenleigh team. If empowering local businesses excites you and you excel in addressing complex issues collaboratively, this role presents a meaningful pathway to advance your retail or business-centric career.

Key Responsibilities

• Serve as the in-store expert for small business clients, proactively identifying their needs and connecting them with solutions that facilitate growth.
• Develop and sustain extensive knowledge across products and procedures including mobile, broadband, fixed services, credit, and activations, while mentoring team members.
• Engage confidently in consultative discussions, understanding business clients’ challenges to offer customized solutions.
• Guide and support colleagues to recognize prospects, propose appropriate solutions, and enhance the overall small business customer experience within the store.
• Keep abreast of small business trends, promotions, and market developments; communicate insights regularly through briefings and coaching.
• Handle business inquiries professionally with strong problem-solving abilities, ensuring compliance and efficient store operations.

Candidate Profile

• A business-aware perspective with an aptitude for understanding and fulfilling small business customers’ requirements.
• Consultative communication skills that involve attentive questioning, active listening, and delivering precise, business-aligned advice.
• Keen interest in mastering mobile, broadband, fixed-line services, and small business customer care domains.
• Collaborative mentoring approach, facilitating knowledge sharing and collective store proficiency in identifying business opportunities.
• Ability to manage complex business queries with empathy, professional poise, sound judgement, and a solution-oriented mindset.

Benefits

• Attractive pay structure with an additional $80 monthly credit, 25% discount on Optus products, and exclusive deals through retail partners.
• Comprehensive leave offerings, including an extra Connected Day for personal wellbeing, family, culture, or community engagement.
• Inclusive paid parental leave up to 14 weeks supporting family growth efforts.
• Clear progression pathways enabling career growth within retail and business sectors.
• Opportunities to participate in employee-led inclusion networks such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network, and Express Yourself (LGBTQIA+).
• Access to round-the-clock wellbeing and counseling services across multiple platforms.

Diversity and Inclusion

Optus embraces diversity and fosters an equitable recruitment process supportive of individuals from all backgrounds, including gender, cultural, linguistic diversity, disabilities, LGBTQIA+ community members, veterans, and Indigenous Australians. Accessibility accommodations are available upon request to facilitate fair participation in recruitment.