Showroom Customer Care Specialist

About the Company and Role

KEDA (Kenya) Ceramics manufactures the prestigious Twyford brand, recognized as a leading premium ceramic tiles and sanitaryware producer across East Africa. We are seeking a dedicated and refined Showroom Sales Consultant to enhance our upscale retail team by providing outstanding customer experiences.

Role Overview

This position is client-facing and sales-focused within our exclusive showroom. The consultant will deliver expert guidance and personalized service to affluent customers, overseeing their experience from initial interaction through to after-sales support.

Key Responsibilities

• Greet customers warmly and assist them in choosing products with expert advice on tiles and bathroom fixtures.
• Clarify design ideas, materials, workmanship, and the advantages of various technologies employed.
• Motivate customer purchases through effective use of model room setups and attractive visual merchandising.
• Maintain ongoing customer relationships by conducting follow-ups and providing dedicated service.
• Ensure the showroom’s presentation consistently aligns with luxury brand standards.
• Gather client feedback and suggest improvements to enhance processes.

Requirements

• Possess a Bachelor's degree or higher in Marketing, International Trade, or a related discipline.
• Have no less than two years of experience in upscale retail or real estate sales; prior experience in tile or sanitaryware sales is advantageous.
• Be knowledgeable about luxury sales practices and customer service excellence.
• Fluency in both English and Swahili is mandatory; proficiency in Arabic or Chinese is beneficial.
• Exhibit an elegant, polished appearance and confident demeanor befitting luxury retail environments.
• Demonstrate strong judgment in sales and closing techniques.
• Respond swiftly and effectively to customer needs.
• Possess cultural sensitivity and the ability to communicate across language barriers.
• Maintain responsibility, discretion, and composure during high-pressure situations.

Benefits and Opportunities

• Join a growing international brand that prioritizes innovation, design, and superior customer service.
• Work within a luxury retail setting alongside a supportive team, with opportunities for career growth.
• Play a direct role in crafting exceptional client experiences in a prestigious showroom.

Additional Information

Interested candidates should submit their CV and cover letter via email to the provided company address.