Shift Supervisor - Store #59120, 63 Robie Street

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager in managing store operations during your shifts. You will lead the team by assigning tasks to partners, ensuring the delivery of the signature Starbucks Experience marked by excellent customer service, quick and quality beverage preparation, and maintaining an inviting, neat store. Acting with integrity and embodying Starbucks' values is critical in this role. You'll be joining a renowned company frequently recognized as an outstanding workplace where employees are passionate about their work.

Key Responsibilities

• Uphold integrity, honesty, and knowledge aligned with Starbucks’ culture, values, and mission.
• Maintain composure during busy or unexpected situations to keep store operations smooth and set a positive example.
• Anticipate customer and store requirements by continuously observing the environment and customer cues.
• Communicate effectively with the store manager to ensure the team can foster the welcoming "Third Place" atmosphere during shifts.
• Support new partner training by encouraging positive performance and providing respectful coaching.
• Provide feedback to the manager regarding partner performance during your shift.
• Promote a positive team spirit by identifying shifts in partner morale or performance and reporting them to management.
• Offer clear, timely, and respectful coaching to team members to drive operational excellence.
• Deliver outstanding customer service by prioritizing customer needs and engagement.
• Identify and respond proactively to customer needs.
• Build strong relationships within the shift team by understanding individual motivations and concerns.
• Manage store functions during assigned shifts, including opening and closing duties.
• Adhere strictly to Starbucks’ operational policies regarding cash handling, safety, and security to protect partners and the store.
• Ensure proper cash management practices are followed by your team.
• Collaborate with baristas to guarantee consistent legendary customer service.
• Maintain punctuality and dependable attendance.
• Consistently prepare beverages, whole bean coffee, and food products following Starbucks’ recipes and presentation standards.
• Observe health, safety, and sanitation guidelines rigorously for all products.
• Acknowledge and celebrate individual and team achievements using existing tools and creating new recognition methods in partnership with the store manager.
• Use operational tools and resources to uphold store excellence during your shift.

Experience and Abilities

• Previous customer service experience in retail or restaurant settings is preferred.
• Ability to lead and direct a team effectively.
• Quick learning aptitude.
• Strong verbal communication skills.
• Familiarity with retail environment dynamics.
• Excellent interpersonal skills and a team-oriented mindset.

Equal Employment Opportunity and Inclusion

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applications from people of diverse backgrounds including, but not limited to, persons of color, women, LGBTQIA+, veterans, and those with disabilities. Qualified applicants with criminal histories will be considered fairly, consistent with applicable laws. We strive to provide reasonable accommodations to candidates with disabilities upon request.

Additional Information

This job listing represents an ongoing opportunity to join Starbucks. If accommodation for a disability is needed, candidates can request assistance by contacting Starbucks directly through available channels.