Shift Supervisor - Store #58015, 5931 Kalar Road

Role Overview

The Shift Supervisor at Starbucks supports the store manager by leading store operations during their shift. This leadership role involves organizing task delegation, managing partner deployment, and ensuring a superior customer experience by delivering prompt, high-quality service and maintaining an inviting store atmosphere. Upholding Starbucks' culture, values, and mission is a fundamental part of this position, as is contributing to a workplace recognized for its exceptional environment and enthusiastic employees.

Key Responsibilities

• Demonstrate integrity and honesty consistent with Starbucks’ values and mission.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and set a positive example for the shift team.
• Anticipate customer and operational needs by observing the store environment and customer cues.
• Communicate effectively with the store manager to support the team’s responsiveness and the "Third Place" experience for customers during shifts.
• Assist in new partner training by reinforcing positive performance and providing respectful coaching when required.
• Provide feedback on partner performance to the store manager following each shift.
• Support a positive team atmosphere by monitoring partner morale and alerting management to any issues.
• Create a positive learning environment by delivering clear and constructive coaching and feedback to partners to enhance operational excellence.
• Ensure legendary customer service by adopting a customer-first mindset and engaging authentically with customers.
• Identify customer needs and respond appropriately.
• Build strong relationships within the shift team by understanding individual motivations and addressing concerns.
• Oversee store operations during scheduled shifts including opening and closing tasks.
• Adhere to operational policies related to safety, security, and cash handling to protect partners and assets.
• Ensure shift team complies with cash management policies and follows correct procedures.
• Support baristas throughout the shift in delivering outstanding customer service.
• Maintain consistent attendance and punctuality.
• Deliver quality beverages, whole bean coffee, and food products by strictly following recipes and presentation standards.
• Comply with health, safety, and sanitation standards for all products.
• Recognize and celebrate individual and team successes through organizational and creative methods alongside the store manager.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service background in retail or restaurant settings.
• Leadership skills to direct and motivate others effectively.
• Quick learner with the ability to absorb new information rapidly.
• Strong verbal communication skills.
• Familiarity with retail environments.
• Excellent interpersonal abilities and teamwork skills.

Equal Opportunity Commitment

Starbucks is an equal opportunity employer dedicated to building a diverse and inclusive workplace that reflects a broad range of backgrounds and experiences. This commitment enhances our ability to serve our multicultural communities globally. We encourage applicants who identify as people of color, women, LGBTQIA+, veterans, or persons with disabilities to apply. Qualified candidates with criminal histories will be considered fairly in accordance with all applicable laws. Starbucks is committed to providing reasonable accommodations for applicants with disabilities; assistance can be requested through provided contact methods.

Additional Information

This posting represents an on-going hiring opportunity at Starbucks Corporation. Reasonable accommodations for disabilities are available upon request via phone or email.