Shift Supervisor - Store #58014 at 644 Garrison Road, Fort Erie, ON

Position Overview

The Shift Supervisor role at Starbucks involves supporting the Store Manager in running store operations efficiently during assigned shifts. This leadership position requires assigning partners to tasks effectively, ensuring customers enjoy exceptional service, quality drinks and products, and a welcoming store environment. Shift Supervisors embody Starbucks' core values and contribute to a workplace culture that employees appreciate.

Key Responsibilities

• Demonstrate integrity and uphold Starbucks' culture, values, and mission in all actions.
• Maintain composure during peak hours or unexpected situations to keep store operations running smoothly and to lead by example for the shift team.
• Continuously assess the environment and customers to anticipate their needs.
• Ensure open communication with the Store Manager so the team can adapt to maintain the inviting 'Third Place' atmosphere.
• Participate in onboarding new partners by reinforcing good performance and offering respectful coaching when necessary.
• Report partner performance feedback to the Store Manager after shifts.
• Foster a positive team atmosphere by identifying and reporting any changes in partner morale or performance.
• Create a supportive learning setting by delivering clear and timely coaching to improve partner skills during shifts.
• Provide outstanding customer service by prioritizing the customer's experience and building personal connections.
• Identify and address customer needs promptly.
• Build strong relationships with team members by understanding their motivations and concerns.
• Oversee store operations during shifts, including organizing opening and closing routines as assigned.
• Adhere to Starbucks' operational policies, especially cash handling, safety, and security measures to ensure partner safety.
• Ensure the shift team follows proper cash register and management procedures.
• Supervise baristas to maintain high standards of customer service throughout the shift.
• Maintain consistent attendance and punctuality.
• Prepare quality beverages and products consistently by following recipes and presentation standards.
• Comply with health, safety, and sanitation regulations.
• Recognize and celebrate individual and team achievements through existing and innovative recognition methods.
• Use operational tools effectively to ensure excellence each shift.

Required Experience and Skills

• Experience in customer service within retail or restaurant environments.
• Capability to lead and direct others effectively.
• Fast learner with strong oral communication skills.
• Understanding of retail operations.
• Excellent interpersonal abilities and team collaboration skills.

Equal Opportunity and Inclusion

Starbucks is an equal opportunity employer welcoming applications from qualified individuals of diverse backgrounds. We encourage people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities to apply. We consider applicants with criminal histories fairly and comply with all relevant laws. Reasonable accommodations are available for applicants with disabilities upon request.