Shift Supervisor - Store# 57699, 693 Cathcart Blvd

Role Overview

As a Shift Supervisor at Starbucks Store #57699 located at 693 Cathcart Blvd in Sarnia, Ontario, you will support the store manager in overseeing daily store operations throughout your shift. You will lead the team by assigning tasks to partners, ensuring the delivery of an excellent Starbucks Experience characterized by outstanding customer service, timely service, high-quality beverages and products, and maintaining a neat and welcoming store atmosphere. Acting with integrity and aligning with Starbucks' core values will be fundamental to your role.

Primary Responsibilities

• Demonstrate integrity, honesty, and knowledge that uphold Starbucks' culture and mission.
• Maintain composure during peak periods or unexpected events to ensure store operations meet standards and to inspire a positive example for the shift team.
• Proactively assess customer and store requirements by observing environmental and customer cues.
• Relay relevant information to the store manager to help the team foster the unique 'Third Place' environment during shifts.
• Support onboarding of new partners by reinforcing successful behaviors and providing constructive and respectful coaching when necessary.
• Offer the store manager feedback on partner performance during shifts.
• Encourage a positive team atmosphere by recognizing shifts in partner morale or performance and reporting issues to the store manager.
• Create a learning-focused environment by delivering specific, timely, and respectful coaching and feedback to partners to enhance operational standards and individual performance.
• Deliver exceptional customer service by prioritizing customer needs and building rapport.
• Identify and meet customer needs effectively.
• Build positive relationships by understanding and addressing partner motivations and concerns.
• Oversee store operations during assigned shifts, including opening and closing procedures as applicable.
• Adhere to Starbucks' operational policies including cash handling, safety, and security procedures to protect partners.
• Ensure proper cash management by following all related policies and supervising shift team compliance.
• Monitor baristas throughout the shift to maintain legendary customer service.
• Consistently attend work punctually and reliably.
• Prepare beverages, whole bean coffee, and food items according to recipe and presentation standards ensuring quality consistency.
• Comply with health, safety, and sanitation requirements.
• Recognize and celebrate individual and team achievements using organizational tools and collaborate with the store manager to develop new recognition methods.
• Use operational resources to optimize store performance during shifts.

Experience and Skills

• Previous customer service experience in retail or restaurant environments.
• Strong leadership abilities to manage and direct team members.
• Quick learner with effective verbal communication skills.
• Understanding of the retail work environment.
• Excellent interpersonal skills and ability to collaborate within a team.

Inclusion Statement

Starbucks is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from individuals of varied backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Candidates with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for candidates with disabilities upon request.

Benefits

Information on benefits will be provided during the hiring process.