Shift Supervisor - Store# 55383, Conestoga Mall Indigo

About the Role

As a Shift Supervisor at Starbucks located in Conestoga Mall, Waterloo, you will support the Store Manager in managing daily store operations during your shift. This leadership position involves coordinating team members and assigning tasks to ensure exceptional customer experiences characterized by prompt service, excellent beverages and products, alongside a clean and inviting store atmosphere. You will exemplify Starbucks' core values and contribute to a workplace culture recognized as outstanding by partners who are passionate about their work.

Key Responsibilities

• Uphold Starbucks' principles by acting with honesty, integrity, and deep understanding of the brand’s culture, mission, and values.
• Maintain composure during busy periods or unexpected situations to keep store operations smooth and set a positive example for the shift team.
• Anticipate customer and store needs frequently by assessing the environment and customer cues.
• Effectively communicate relevant information to the Store Manager to ensure team responsiveness and foster the welcoming 'Third Place' environment.
• Support onboarding and training of new partners by reinforcing positive behaviors and delivering respectful, motivating coaching.
• Provide performance feedback to the Store Manager concerning partner conduct during shifts.
• Help cultivate a supportive team atmosphere by identifying shifts in partner morale or performance and reporting concerns to management.
• Offer constructive coaching to partners in a timely, specific, and respectful manner to drive operational excellence and continuous improvement.
• Deliver outstanding customer service by prioritizing customer needs and building rapport.
• Identify and respond attentively to customer requests or issues.
• Establish strong relationships with team members through understanding their individual motivations and concerns.
• Lead store operational tasks during scheduled shifts, including organizing opening and closing responsibilities.
• Comply with all store policies related to cash handling, safety, and security to ensure partner safety throughout the shift.
• Enforce strict adherence to cash management protocols and supervise correct cash register practices within the shift team.
• Monitor baristas' performance consistently to guarantee excellent customer service delivery.
• Ensure reliable attendance and punctuality, setting the standard for the team.
• Consistently prepare high-quality beverages, whole bean, and food products by following recipe and presentation standards.
• Maintain health, safety, and sanitation standards for all product handling.
• Recognize and celebrate individual and team achievements by using existing systems and collaborating with management to innovate recognition methods.
• Utilize available operational tools to help achieve high operational standards each shift.

Experience and Skills Required

• Experience in customer service within retail or restaurant environments.
• Strong leadership and ability to delegate and guide team members effectively.
• Quick learning capability to adapt to dynamic situations.
• Clear and effective verbal communication skills.
• Understanding of retail operations and workflows.
• Excellent interpersonal skills and a collaborative team spirit.

Commitment to Diversity and Inclusion

Starbucks is an equal opportunity employer valuing diversity in its workforce, encouraging candidates of various backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities to apply. The company also considers qualified applicants with criminal histories fairly in compliance with applicable laws.

Accommodations

Starbucks supports reasonable accommodations for applicants with disabilities. For assistance or accommodations related to the application process, applicants may contact the provided support channels.