Shift Supervisor - Store# 52381, 595 West Street

Position Overview

As a Shift Supervisor at Starbucks, you will partner with the store manager to oversee store activities throughout your assigned shifts. Leading the team, you will allocate tasks and assist partners to deliver the signature Starbucks Experience. This includes providing exceptional customer service with timely delivery, high-quality beverages and products, and ensuring the store remains clean and welcoming.

Key Responsibilities

• Embodies Starbucks' culture, mission, and values through integrity, honesty, and knowledge.
• Maintains composure during busy or unexpected events, ensuring store operations remain smooth and setting a positive example for the team.
• Anticipates customer and operational needs by actively monitoring the environment and customer cues.
• Effectively communicates with the store manager to align the team for creating the "Third Place" atmosphere every shift.
• Supports new partner training by providing positive reinforcement and respectful coaching as needed.
• Reports partner performance feedback to the store manager during shifts.
• Contributes to a positive team culture by identifying changes in partner morale or performance and sharing these insights with management.
• Fosters a learning environment by offering clear, timely, and respectful coaching to partners to drive operational excellence and improve performance.
• Provides outstanding customer service with a customer-first mindset, engaging personally with guests.
• Recognizes and addresses customer needs promptly and effectively.
• Builds strong relationships within the shift team by understanding individual motivations, needs, and concerns.
• Leads store operations during scheduled shift hours, including organizing opening and closing procedures as assigned.
• Adheres strictly to Starbucks policies on operations, safety, security, and cash handling to ensure team safety and compliance.
• Ensures proper cash management and that shift team follows cash register protocols rigorously.
• Monitors baristas during shifts to maintain delivery of exceptional customer service.
• Maintains punctuality and consistent attendance.
• Prepares and serves high-quality beverages, whole bean coffee, and food products following Starbucks recipes and presentation standards.
• Upholds all health, safety, and sanitation requirements for product handling.
• Recognizes and rewards individual and team achievements creatively alongside the store manager utilizing organizational resources.
• Utilizes available operational tools to strive for excellence in store performance during shifts.

Experience and Skills

• Customer service experience preferably in retail or restaurant settings.
• Leadership ability to guide and direct team members effectively.
• Quick learner with the ability to adapt to changing environments.
• Strong verbal communication skills for clear and effective interaction.
• Understanding of retail operational environments.
• Excellent interpersonal skills to foster teamwork and positive relations.
• Capability to collaborate and work effectively within a team.

Additional Information

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals of all backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. We also consider all qualified applicants regardless of criminal history in accordance with applicable laws.

Reasonable accommodations are available for applicants with disabilities. Please contact us if assistance is needed.