Shift Supervisor - Store #50879, Highway 15 & Rose Abbey Drive

Overview

As a Shift Supervisor at Starbucks, you will support the Store Manager in overseeing store activities during your shifts. You will lead the team by assigning tasks and scheduling partners to ensure an exceptional Starbucks Experience, delivering prompt service, high-quality beverages and products, and maintaining a welcoming, clean environment. Embodying Starbucks’ core values and principles is essential, as well as contributing to a workplace culture reputed for passion and engagement.

Key Duties

• Uphold Starbucks' culture, values, and mission through integrity, honesty, and knowledgeable actions.
• Maintain composure during busy or unexpected situations to keep operations running smoothly and set a positive example.
• Continuously assess the store environment and customer cues to anticipate needs.
• Communicate pertinent information to the manager to ensure team responsiveness and foster the "Third Place" environment.
• Support new partner training by reinforcing successful behaviors and providing respectful coaching when needed.
• Provide manager with feedback about partner performance on your shift.
• Enhance team morale by noticing and reporting changes in partner attitude or performance.
• Create a supportive learning atmosphere by giving clear, timely, and respectful feedback to improve partner skills and operational quality.
• Deliver outstanding customer service by prioritizing customer needs and connecting with guests.
• Identify and respond to customer requirements effectively.
• Build positive relationships with team members by acknowledging their motivations and concerns.
• Manage store operations during shifts including overseeing opening and closing tasks as assigned.
• Adhere to Starbucks operational policies, especially those related to cash handling and safety protocols, ensuring partner safety.
• Enforce proper cash management standards among the shift team.
• Monitor barista performance during shifts to maintain legendary customer service.
• Maintain consistent and punctual attendance and reliability.
• Ensure product quality by consistently preparing beverages, whole bean coffee, and food per recipe and presentation standards.
• Observe health, safety, and sanitation standards for all products.
• Recognize and reward individual and team successes using organizational tools or in collaboration with the Store Manager.
• Utilize operational resources to drive excellence throughout the shift.

Experience and Skills

• Experience in customer service within retail or restaurant settings.
• Leadership skills to direct others effectively.
• Quick learning capability.
• Strong oral communication and interpersonal abilities.
• Knowledge of retail operations and teamwork orientation.

Additional Information

Starbucks promotes equal opportunity employment and values a diverse workforce that includes people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal records are considered in compliance with applicable laws.

Reasonable accommodations are provided for applicants with disabilities; contact information is provided for assistance.