Shift Supervisor - Store# 27142, Lake St & Scott St

Overview

As a Shift Supervisor at Starbucks, you will support the store manager in managing store operations during your scheduled shifts. Leading teammates, you will assign tasks and direct the team to deliver the renowned Starbucks Experience to our customers. This includes providing exceptional customer service promptly, ensuring high-quality beverages and products, and maintaining a clean, welcoming store atmosphere. Acting in alignment with Starbucks' core principles, you will help foster a positive working environment within a company known for being a fantastic place to work.

Key Responsibilities

• Demonstrate integrity, honesty, and knowledge that uphold Starbucks culture, values, and mission.
• Maintain composure during busy or unexpected situations to keep store operations on track and serve as a positive role model for the shift team.
• Proactively evaluate the store environment and customer cues to anticipate needs.
• Communicate relevant information to the manager to help the team enhance the customer experience and maintain the 'Third Place' atmosphere during each shift.
• Assist with onboarding and training new partners by providing positive reinforcement and supportive coaching.
• Offer feedback on partner performance to the store manager during shifts.
• Support a positive team climate by identifying shifts in partner morale or performance and reporting these to the store manager.
• Create a constructive learning culture by delivering clear, prompt, and respectful feedback and coaching to partners for operational excellence.
• Deliver exceptional customer service by prioritizing customer needs and engaging with them effectively.
• Identify and respond to customer requirements as they arise.
• Build strong relationships within the shift team by understanding and addressing individual motivations and concerns.
• Manage store operations during scheduled shifts, including organizing opening and closing duties as assigned.
• Follow all operational policies and procedures related to safety, security, and cash handling to ensure partner safety.
• Enforce correct cash management practices among shift team members.
• Monitor baristas to ensure consistent delivery of outstanding customer service.
• Maintain consistent attendance and punctuality.
• Prepare quality beverages, whole bean, and food products according to recipes and presentation standards.
• Adhere to health, safety, and sanitation guidelines for all products.
• Recognize and celebrate individual and team successes using established tools and in collaboration with the store manager to develop creative recognition methods.
• Utilize operational tools to achieve high levels of operational performance during the shift.

Experience and Skills

• Previous customer service experience in retail or restaurant settings.
• Capability to lead and direct the activities of others effectively.
• Quick learner with strong oral communication skills.
• Familiarity with retail environments.
• Effective interpersonal skills and ability to collaborate within a team.

Equal Opportunity and Inclusion

Starbucks is an equal opportunity employer welcoming all qualified individuals. We strive to build a diverse and inclusive workplace, valuing people from various backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. We consider applicants with criminal histories in a fair manner consistent with laws. Reasonable accommodations are available for applicants with disabilities; those needing assistance may contact the provided accommodation channels.