Shift Supervisor - Store# 25370, FINCH & HWY 27

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in managing daily store operations during your shifts. You will lead the store team by assigning tasks to partners in order to deliver the signature Starbucks Experience. This includes providing exceptional customer service promptly, preparing high-quality beverages and food products, and ensuring the store environment is clean and welcoming. Your actions will embody Starbucks' core values and principles, contributing to a workplace consistently recognized as a great place to work.

Key Responsibilities

• Uphold integrity, honesty, and a strong knowledge of Starbucks’ mission and values to foster the company culture.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and set a positive example for the team.
• Constantly assess the store environment and customer needs to anticipate service requirements.
• Communicate important information to the store manager to enable the team to maintain a welcoming environment throughout each shift.
• Support new partner training by reinforcing positive performance and providing respectful, constructive coaching when necessary.
• Offer performance feedback on partners to the store manager during shifts.
• Help create a positive team atmosphere by noting changes in partner morale or performance and informing management.
• Deliver clear, specific, timely, and considerate coaching to partners to maintain operational excellence and improve team performance.
• Provide excellent customer service by adopting a customer-first mindset and building connections with patrons.
• Identify and respond to customer needs promptly and effectively.
• Foster strong relationships with the shift team by understanding individual motivations, needs, and concerns.
• Execute all operational tasks required during your scheduled shifts.
• Manage opening and closing responsibilities as assigned.
• Adhere to Starbucks policies on cash handling, safety, and security to ensure partner safety throughout the shift.
• Ensure that all cash management procedures, including register policies, are correctly followed by the team.
• Continuously check with baristas during the shift to guarantee delivery of outstanding customer service.
• Maintain punctuality and consistent attendance.
• Prepare beverages, whole bean coffee, and food items according to recipe and presentation standards to ensure consistent quality.
• Follow all health, safety, and sanitation protocols strictly.
• Recognize and celebrate both individual and team achievements using existing organizational tools, collaborating with the store manager to innovate recognition methods.
• Utilize store operational tools effectively to achieve excellence during shifts.

Experience and Skills

• Previous customer service experience within retail or food service environments.
• Capability to lead and direct the work of others.
• Quick learning ability and adaptability.
• Strong oral communication skills.
• Familiarity with the retail industry environment.
• Exceptional interpersonal skills to work collaboratively within a team setting.

Equal Opportunity and Inclusion

Starbucks is committed to fostering an inclusive and diverse workplace that supports partners from various backgrounds and experiences. This commitment helps us fulfill our mission and values while serving our global community. We encourage people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities to apply.

Applicants with criminal histories will be considered in accordance with applicable laws. We welcome requests for reasonable accommodations during the hiring process; candidates can contact us via phone or email for assistance.

Additional Information

This posting describes an ongoing hiring opportunity at Starbucks Corporation. Benefit details are available upon inquiry.