Shift Supervisor - Store# 04900, Strachan Road, Medicine Hat

About the Role

Join Starbucks as a Shift Supervisor supporting the store manager in managing store activities during your assigned shifts. Lead the team by assigning tasks and guiding partners to deliver the signature Starbucks Experience, featuring exceptional customer service, quality beverages and products, plus maintaining a welcoming and spotless store environment. Embrace Starbucks’ core principles while being part of an employer consistently acknowledged as a great workplace.

Key Responsibilities

• Act with integrity and knowledge that embody Starbucks’ culture, values, and mission.
• Maintain composure during peak times or unexpected situations to keep operations smooth and set a positive example.
• Observe customers and store conditions to anticipate needs effectively.
• Communicate relevant information to the store manager to enable the team to foster the welcoming 'Third Place' environment on each shift.
• Support onboarding and training of new partners through encouragement and constructive coaching.
• Provide performance feedback to the store manager concerning partners on shift.
• Promote a positive team atmosphere by recognizing morale or performance shifts and informing management.
• Create a supportive learning environment via clear, prompt, and respectful coaching to enhance partner performance and operational quality.
• Deliver outstanding customer service by prioritizing customer needs and connecting with guests.
• Identify and respond promptly to customer requests and needs.
• Build strong team relationships by understanding and addressing individual motivations and concerns.
• Manage store operations effectively during scheduled shifts.
• Coordinate opening and closing activities as required.
• Adhere strictly to company policies including cash handling, safety, and security to ensure team safety.
• Ensure strict compliance with cash management procedures by the entire shift team.
• Oversee barista efforts during the shift to maintain excellent customer service standards.
• Maintain consistent attendance and punctuality.
• Prepare high-quality beverages, whole bean coffee, and food items consistently following recipes and presentation norms.
• Follow health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team successes using existing tools and collaborate with the store manager to develop innovative recognition methods.
• Use operational resources to achieve excellence during shifts.

Experience and Skills

• Background in retail or restaurant customer service.
• Demonstrated ability to supervise and direct others effectively.
• Quick learner with strong verbal communication skills.
• Familiarity with retail operations.
• Excellent interpersonal aptitude and teamwork orientation.

Equal Opportunity Commitment

Starbucks is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds including people of color, women, LGBTQIA+, veterans, and people with disabilities. Criminal history will be considered in compliance with federal, provincial, and local laws. Reasonable accommodations for applicants with disabilities can be arranged upon request via phone or email.