Shift Supervisor - Store #04756 at Louis St Laurent & Thompson Rd S

Role Summary

The Shift Supervisor at this Starbucks location supports the Store Manager by overseeing store operations during assigned shifts. As a key leader on the floor, you will assign tasks and lead partners to deliver the Starbucks Experience, characterized by exceptional customer service, quality product offerings, and a clean, inviting store atmosphere. This role embodies Starbucks' core values and leadership principles in a dynamic work environment known for employee satisfaction.

Key Responsibilities

• Uphold Starbucks' culture, values, and mission through honest and ethical behavior.
• Maintain composure during busy or challenging situations to ensure smooth store functioning and set a positive example for the team.
• Proactively assess customer and store needs by observing the environment and cues.
• Effectively communicate relevant information to the Store Manager, enabling the team to foster the desired Third Place environment each shift.
• Assist in training new partners by providing positive reinforcement and constructive coaching when necessary.
• Offer performance feedback to the Store Manager regarding partners on shift.
• Recognize and report changes in partner morale or performance to the Store Manager, contributing to a supportive team atmosphere.
• Create an environment conducive to learning through clear, respectful, and timely coaching to ensure operational excellence.
• Deliver outstanding customer service by adopting a customer-first mindset and engaging personally with customers.
• Identify and respond to customer needs promptly.
• Build positive relationships with team members by understanding their motivations, needs, and concerns.
• Take charge of store operations during scheduled shifts, including organizing opening and closing duties as assigned.
• Adhere to all Starbucks operational policies and procedures, particularly regarding cash handling and safety protocols, to safeguard partners during shifts.
• Ensure the shift team complies with cash management policies and proper register procedures.
• Monitor baristas on shift to guarantee the delivery of legendary customer service.
• Maintain punctuality and consistent attendance.
• Prepare high-quality beverages, whole bean products, and food items by following all recipes and presentation standards.
• Comply with all health, safety, and sanitation regulations.
• Acknowledge individual and team achievements through existing company recognition tools and collaborate with the Store Manager to develop new recognition approaches.
• Use operational tools to drive excellence within each shift.

Required Experience and Skills

• Experience delivering customer service in retail or restaurant settings.
• Ability to direct and manage the work of others effectively.
• Quick learning capability.
• Strong verbal communication skills.
• Familiarity with retail operations.
• Excellent interpersonal abilities.
• Team player mindset.

Our Commitment

Starbucks is an equal opportunity employer, dedicated to building a diverse and inclusive workplace that reflects the communities served. We encourage applications from people of color, women, LGBTQIA+, veterans, and individuals with disabilities. Applicants with criminal histories will be considered consistent with all applicable laws. Reasonable accommodations for candidates with disabilities are available upon request.

Additional Information

This posting represents an ongoing recruitment opportunity. For accommodation requests due to disabilities, contact us via phone or email as provided.