Shift Supervisor - Store# 04722, Fanshawe & Hyde Park

Role Overview

As a Shift Supervisor at Starbucks Store #04722 located at Fanshawe & Hyde Park, you will support the store manager in overseeing store operations during your scheduled shifts. Your role as a team leader involves organizing partner tasks to deliver the Starbucks Experience by ensuring prompt, high-quality customer service, beverage and product excellence, as well as maintaining a clean and inviting store atmosphere.

Key Responsibilities

• Conduct yourself with integrity, honesty, and deep knowledge that uphold Starbucks' culture, values, and mission.
• Maintain composure during busy periods or unexpected events to keep store operations smooth and set a positive example for your team.
• Proactively assess store environment and customer needs to anticipate requirements.
• Communicate relevant information to the store manager to promote an inviting 'Third Place' atmosphere each shift.
• Assist in onboarding and training new partners by reinforcing their successes, providing respectful coaching, and offering constructive feedback.
• Report partner performance insights to the store manager during shifts.
• Support a healthy team environment by being attentive to changes in partner morale and performance and reporting these to management.
• Create an encouraging learning atmosphere by delivering timely, clear, and respectful coaching to enhance partner performance and operational excellence.
• Demonstrate legendary customer service by adopting a customer-first attitude and establishing connections with customers.
• Identify and respond proactively to customer needs.
• Build strong relationships with shift team members by understanding individual motivations, needs, and concerns.
• Manage and execute store operations effectively during your shift, including organizing assigned opening and closing duties.
• Adhere strictly to Starbucks’ operational policies related to cash handling, safety, and security, ensuring partner safety throughout the shift.
• Ensure cash management procedures are followed precisely by yourself and the shift team.
• Monitor baristas during the shift to guarantee exceptional customer service delivery.
• Maintain consistent attendance and punctuality.
• Prepare quality beverages, whole bean coffee, and food items consistently, following all recipe and presentation standards.
• Comply with health, safety, and sanitation standards in product preparation and store maintenance.
• Recognize and celebrate individual and team achievements through organizational tools and collaborate with management to develop innovative recognition methods.
• Utilize operational tools effectively to achieve excellence throughout the shift.

Experience and Skills Required

• Experience in customer service within retail or restaurant settings.
• Capability to lead and direct others.
• Quick learner with strong problem-solving abilities.
• Effective verbal communication skills.
• Familiarity with retail working environments.
• Strong interpersonal skills and ability to work cohesively within a team.

Additional Information

Starbucks is proud to be an equal opportunity employer welcoming candidates from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. We consider qualified applicants with criminal records in accordance with all applicable laws. The company is committed to providing reasonable accommodations for applicants with disabilities; assistance can be requested via phone or email.

This posting represents an ongoing opportunity to join a company renowned for its positive work environment and employee engagement.