Shift Supervisor - Store# 04226, 444 Eglinton Avenue West

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager by overseeing store operations during your shifts. You will lead the team, assign tasks, and ensure our customers receive the iconic Starbucks Experience characterized by outstanding customer service, quick service, quality beverages and products, and a clean, welcoming environment. Acting in alignment with Starbucks' core values, you will contribute to a workplace widely acknowledged as an excellent place to work.

Key Responsibilities

• Demonstrate integrity, honesty, and deep understanding of Starbucks' culture, values, and mission.
• Maintain composure during high traffic or unusual situations to keep the store running smoothly and set a positive example for the team.
• Continuously observe the store environment and customer behaviors to anticipate needs effectively.
• Communicate relevant information to the store manager to help create an inviting atmosphere during shifts.
• Assist with onboarding and training new partners by encouraging positive performance and providing respectful coaching as necessary.
• Provide constructive feedback about partner performance to the store manager.
• Contribute to a supportive team environment by noticing changes in partner morale and relaying concerns to management.
• Foster a positive learning atmosphere by offering timely, clear, and respectful coaching to improve team performance and operational standards.
• Deliver exceptional customer service by prioritizing customer needs and building meaningful connections.
• Identify and respond proactively to customer requirements.
• Build strong relationships within the shift team by understanding personal motivators and concerns.
• Manage store operations during assigned shifts, including organizing opening and closing tasks.
• Adhere to all Starbucks procedures concerning cash handling, safety, and security to ensure partner safety.
• Monitor and enforce cash management policies among team members during shifts.
• Ensure baristas consistently provide the legendary customer service Starbucks is known for.
• Maintain punctuality and consistent attendance.
• Deliver quality beverages, whole bean coffee, and food items adhering strictly to recipes and presentation standards.
• Follow all health, safety, and sanitation protocols.
• Recognize team and individual achievements using established tools and collaborate on creative recognition strategies.
• Leverage operational tools to ensure shift excellence.

Experience and Skills Required

• Experience in customer service within retail or restaurant settings.
• Leadership capability to direct teammates effectively.
• Ability to learn quickly and adapt.
• Strong verbal communication skills.
• Understanding of retail operations.
• Excellent interpersonal skills and ability to collaborate in teams.

Commitment to Diversity and Inclusion

Starbucks is an equal opportunity employer valuing diversity and strives to create an inclusive environment. We welcome applicants of varied backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. We assess applicants with criminal histories in compliance with all relevant laws and provide reasonable accommodations upon request.

Additional Information

This job posting reflects an ongoing hiring opportunity. For disability accommodations during the application process, please contact the company directly via phone or email.