Shift Supervisor - Store# 00157, Pender – Granville & Pender

About the Role

As a Shift Supervisor at Starbucks Store# 00157 located at Pender – Granville & Pender in Vancouver, you will support the store manager by overseeing store operations during your scheduled shifts. Acting as a leadership figure within the team, you will manage partner deployment and task delegation to deliver the renowned Starbucks Experience. This involves providing exceptional customer service, preparing quality beverages and products, and ensuring the store environment is clean and welcoming.

Key Responsibilities

• Demonstrate integrity and honesty while embodying Starbucks' values, culture, and mission.
• Maintain composure and lead effectively during busy or unusual situations to keep operations smooth and to motivate your team.
• Continuously observe the store atmosphere and customer needs to anticipate requirements.
• Communicate relevant information to the store manager to help the team maintain Starbucks' "Third Place" environment.
• Support new partner training by recognizing strong performance and providing encouraging, respectful coaching when needed.
• Offer performance feedback to the store manager regarding partners on shift.
• Foster a positive team culture by identifying shifts in partner morale or performance and informing the store manager.
• Create a constructive learning environment through clear, specific, and timely coaching aimed at operational excellence and partner growth.
• Deliver legendary customer service by prioritizing customer needs and connecting personally with patrons.
• Recognize and meet customer needs proactively.
• Build positive relationships with your shift team by understanding and responding to individual motivators, needs, and concerns.
• Carry out store operations during your assigned shifts.
• Organize assigned opening and closing duties efficiently.
• Adhere strictly to Starbucks’ operational guidelines, including cash handling, safety, and security to ensure partner welfare.
• Ensure proper implementation of cash management practices by the shift team.
• Monitor baristas to maintain high-quality, legendary customer service throughout the shift.
• Exhibit punctuality and consistent attendance.
• Maintain product quality by following recipe and presentation standards for beverages, whole bean coffee, and food items.
• Comply with health, safety, and sanitation protocols for all products served.
• Recognize and celebrate individual and team achievements using established organizational tools and collaborate with the store manager to develop innovative recognition methods.
• Utilize operational tools effectively to achieve shift goals and ensure operational excellence.

Experience and Skills Required

• Previous experience providing customer service in retail or restaurant settings.
• Capability to lead and direct the work of others.
• Quick learner with the ability to adapt rapidly.
• Strong verbal communication skills.
• Understanding of retail operational environments.
• Excellent interpersonal skills to work collaboratively within a team.

Additional Information

Starbucks is an equal opportunity employer welcoming applicants from diverse backgrounds and experiences, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. We consider qualified candidates with criminal histories in accordance with federal, provincial, and local laws. The company is devoted to creating an inclusive atmosphere that aligns with its mission and values across communities globally.

This listing represents an ongoing hiring opportunity. Starbucks Corporation offers reasonable accommodations to job candidates with disabilities. Applicants requiring assistance or accommodations can contact the provided phone or email support.