Services Facilitator IV – Guest Services

About the Role

The Services Facilitator IV for Guest Services plays a crucial front-desk and operational role, ensuring a welcoming and organized environment for visitors, guests, and staff. This position is responsible for managing the reception area, coordinating guest experiences, and supporting administrative and HR-related activities within the organization.

Key Responsibilities

• Deliver a professional and warm welcome to all visitors, guiding them to the appropriate person, department, or meeting room as required.
• Keep the reception area and shared spaces neat, organized, and clean at all times.
• Handle incoming telephone calls, directing calls and responding to queries efficiently and accurately.
• Support the Human Resources team in onboarding new employees and offboarding departing staff, ensuring smooth administrative processes.
• Perform general clerical duties, including photocopying documents and managing meeting room reservations.
• Receive and properly distribute mail, packages, and deliveries to relevant parties in a timely fashion.
• Arrange airport pickups for selected guests as per organizational needs.
• Monitor and manage inventory of office supplies, equipment, and ensure readiness of office essentials.

Candidate Requirements

• A diploma or bachelor's degree in Hospitality Management or a related discipline is required.
• Demonstrated experience working in guest services or a hospitality-based role.
• Outstanding communication and interpersonal abilities to engage with a diverse group of visitors and colleagues.
• Excellent organizational skills, including the ability to manage multiple tasks with a keen eye for detail.
• Fluency in both Arabic and English is highly desirable.