Service Team Associate

Role overview

We are hiring a Service Team Associate to help create a welcoming atmosphere for guests and deliver dependable service in a fast-moving restaurant setting. This role suits someone who enjoys working with people, collaborating with teammates, and learning on the job. Prior experience is not required because training will be provided. The position also offers a chance to build transferable skills and contribute to community initiatives through Panda Cares.

What you will do

• Greet guests and support a positive dining experience.
• Serve food and process guest payments at the register.
• Keep the restaurant clean and presentable.
• Follow operational standards and safety practices to serve fresh, high-quality food.
• Work efficiently in a busy kitchen and may be assigned to the front counter, drive-through, or kitchen.
• Partner with coworkers to achieve daily targets in an upbeat environment.

Compensation and benefits

• Flexible scheduling.
• Competitive pay.
• Complimentary meals during shifts.
• Medical, vision, dental, voluntary short-term disability, and cancer income protection coverage for full-time associates.
• Health care and dependent care flexible spending accounts.
• 401(k) plan with company match.
• Vacation, sick leave, bereavement/funeral leave, and a leave share program for eligible associates.
• Discounts with participating brands.
• Referral bonus for eligible associates.
• Opportunities to support the community.
• Paid hands-on training.
• Ongoing career and leadership development.
• Potential for advancement into management roles.
• Pre-tax dependent care flexible spending account.

Qualifications

We are looking for friendly, helpful team members. Restaurant operations experience is an advantage but not mandatory. A certain amount of high school education is expected. Depending on local rules, a food handler certificate may be required, and any related cost would be the applicant’s responsibility.

Work conditions and physical demands

The role involves working around heat, steam, and food vapors. The workspace can be tight, and long periods of standing are expected. Team members must prepare both hot and cold menu items, use a Chinese cook knife and other kitchen tools, and work quickly while maintaining accuracy. The job may require lifting up to 50 lbs, standing for up to four hours, and reaching across 36-inch counter surfaces to serve customers. Kitchens are typically hot and noisy, storage is limited, and shelving may be high. Success in this role requires clear verbal communication, flexibility in a changing environment, and the ability to handle conflicts and difficult situations professionally.

About the company

Founded in Glendale, California in 1983, the company is now the largest family-owned American Chinese restaurant brand in the United States, with nearly 2,800 locations worldwide. Its mission is to create memorable Asian dining experiences while building a workplace that helps people improve their lives and supports the communities it serves. The organization values family, service, and growth.

Equal opportunity and accommodation

The employer provides equal employment opportunity and does not discriminate on the basis of protected characteristics such as sex, gender, pregnancy-related conditions, gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, or veteran status. The company follows applicable federal, state, and local accommodation laws. People with disabilities are entitled to reasonable accommodations for the hiring process and the role, unless it would cause undue hardship. If an accommodation is needed for the application or interview process, applicants may contact TASupport@PandaRG.com.