Shift Leader

About the role

As a Shift Leader, you’ll play a key leadership role in a busy restaurant setting by helping management deliver food made with care, service delivered with warmth, and an atmosphere that feels inviting and well kept.

What you’ll do

• Help create a lively, friendly experience for guests.
• Take responsibility for store operations and guide the team throughout the shift.
• Assist with cooking and preparing menu favorites for customers.
• Build a broad mix of practical skills that support your own growth and the development of others.

Compensation and benefits

• Flexible scheduling options.
• Competitive pay.
• Complimentary meals during shifts.
• For full-time team members: medical, vision, dental, voluntary short-term disability, and cancer income protection coverage.
• Health Care Flexible Spending Account and Dependent Care Flexible Spending Account.
• 401(k) plan with company matching.
• Vacation, sick leave, bereavement/funeral leave, and Leave Share Program for eligible associates.
• Discounts with many brands.
• Referral bonus for eligible associates.
• Chance to contribute to the local community.
• Paid hands-on training to help set you up for success.
• Continuous career and leadership development.
• Opportunities to grow into management roles.
• Pre-tax Dependent Care Flexible Spending Account.
• Benefit details are available in the company’s benefits information document.
• Eligibility requirements must be met initially and maintained throughout employment to remain qualified for benefits.

Qualifications

• Some high school education.
• Some prior operations experience is preferred.

Food safety requirements

Local or municipal food safety requirements, such as a Food Handler certification, must be obtained at the applicant’s own cost.

Work environment and physical demands

The role involves working in hot counter areas with steam and food vapors, in a restricted workspace, and standing for extended periods. You’ll need to prepare both hot and cold items, use a Chinese cook knife and other kitchen tools, and work quickly while maintaining accuracy. The job also requires lifting up to 50 lbs, standing for up to four hours, and reaching across 36-inch counters to serve guests. Kitchens can be hot and noisy, storage is limited, shelving is high, and the pace can change quickly. Strong verbal communication, flexibility in shifting priorities, and the ability to handle conflict or difficult situations are important.

Company overview

Founded in Glendale, California, the organization is the largest family-owned American Chinese restaurant concept in the United States. With nearly 2,800 locations worldwide, it focuses on creating memorable Asian dining experiences and building a workplace rooted in family values and personal growth.

Equal opportunity and accommodations

The employer is committed to equal opportunity and does not discriminate based on protected characteristics such as sex, gender, pregnancy-related conditions, gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, or veteran status. It also complies with applicable federal, state, and local accommodation laws. Reasonable accommodations are available for qualified individuals with disabilities to participate in the hiring process, including sign language interpretation if needed. Requests for accommodation during the application or interview process should be directed to the provided support email.