Service Planner

About the Role

Konecranes is looking for a highly organised and customer-oriented Service Planner to join the team in Hobart or Devonport, Tasmania. In this position, you will coordinate service work through a team of technicians, making sure scheduling, parts readiness, customer updates, and day-to-day operational support all run smoothly.

This role suits someone who enjoys working in a busy environment, can solve problems quickly, and knows how to build strong customer relationships while upholding high safety and service standards.

Key Responsibilities

• Plan and organise service jobs for the technician team, tracking progress so work is completed safely, on schedule, and within budget.
• Arrange and manage service orders and notifications, including customer calls, reminders, bookings, and follow-up actions.
• Work with customers on access equipment needs such as EWP or scissor lift hire and coordinate the required equipment.
• Raise purchase orders for spare parts, EWPs, and other goods or services needed for jobs.
• Keep an eye on spare parts orders and delivery timelines to support timely service delivery.
• Track workshop repairs and organise collection and delivery with customers.
• Help prepare parts for service work, including stock returns and maintaining inventory accuracy.
• Monitor labour usage, technician productivity, and job margins against budget expectations.
• Make sure service activity and job information is entered correctly and kept up to date in company systems.
• Maintain customer asset records in Konecranes operating systems.
• Coordinate technician travel, including flights and accommodation when required.
• Assist with customer KPI reporting and rolling three-month forecasts for planned work and invoicing.
• Support the upkeep of customer site induction records so compliance requirements stay current.
• Take part in branch service meetings, toolbox talks, and HSE committee activities to support safer working and continuous improvement.
• Provide general administrative support to the branch as needed.

Requirements

• At least 2 years of experience in service planning, scheduling, or a similar role.
• Strong organisational and time management skills.
• Proven ability to use common business software, including Word, Excel, and PowerPoint.
• Ability to prioritise effectively and stay productive under pressure.
• Comfortable working both independently and as part of a team.
• Strong ability to communicate and collaborate with stakeholders at different levels of the business.
• Excellent verbal and written communication skills.

Additional Information

Konecranes values diversity and believes it helps drive business success. The company promotes an inclusive workplace where people from different backgrounds and skill sets are welcomed and encouraged to be themselves.

Benefits include a competitive base salary aligned to experience, a 15% bonus linked to agreed KPIs, access to the Employee Share Scheme, a supportive team culture, discounts and rewards through the MyKonecranes Rewards program, and training opportunities to help grow your skills.

Equal Opportunity

Konecranes is committed to fair treatment for all employees and applicants, in a workplace free from discrimination.

About Konecranes

Konecranes is a global material handling solutions leader serving customers across many industries. With more than 16,000 professionals in over 50 countries, the company focuses on safer, more productive, and more sustainable ways to move what matters.