Operator Success Manager

Role overview

Travelport is looking for an Operator Success Manager to support operator partners across a globally distributed environment. This role is focused on solving operational issues, coordinating across internal teams, and acting as the main day-to-day link between Travelport and operator partner teams in countries managed by operators.

The position suits someone who works independently, communicates well, and enjoys improving processes that help operators serve and support Travelport customers more effectively.

Key responsibilities

• Manage the operational partnership with assigned operators through regular touchpoints, with the goal of becoming a dependable strategic advisor.
• Support operators with operational procedures, documentation, and templates while promoting consistent best practices.
• Help ensure operator commission statements are prepared correctly by checking product counts and supporting Commercial Finance Process 7, where required.
• Handle requests related to system access, product activation, and similar matters when self-service options are unavailable.
• Serve as the escalation contact for non-commercial issues that fall outside the standard incident process, including matters connected to airlines, product launches, and product usage.
• Spot recurring operational or process problems that slow growth, check whether similar issues exist in other regions, and help remove those barriers.
• Represent regional or global centrally led initiatives, such as product rollouts, and work alongside Programme Managers when needed.
• Connect operators with internal support teams such as Product, Commercial Operations, Enablement, and Training to help deliver the required support.
• Work with other Operator Success Managers to improve efficiency, increase automation, expand self-service, and simplify work by shifting tasks to a global model where appropriate.
• Apply subject-matter expertise to improve how Travelport works with operators at both regional and global levels.

Requirements

• Strong relationship-building skills with a collaborative, consultative, dependable, and empathetic approach.
• Excellent spoken and written English communication skills, with the flexibility to adjust tone and style for different audiences.
• Ability to earn trust through consistency, transparency, and ownership of commitments.
• A proactive, self-driven mindset with high energy, enthusiasm, quick learning ability, and strong judgement under pressure.
• Helpful background in GDS functionality, technical systems, or travel industry product work.
• Ability to provide high-quality operational support and persistence when handling complex operator or country-specific customer situations.
• Comfort working in a changing environment with strong multitasking and prioritisation skills.

Benefits

• Generous annual leave and sick leave entitlement.
• Hybrid working arrangement.
• Commute allowance.
• Health insurance coverage.
• Pension contributions.
• Eligibility for an annual employee bonus scheme.

Additional information

This employer follows an equal opportunities approach and welcomes applications from all qualified candidates based on skills and abilities. Reasonable accommodation will be provided for applicants or employees with disabilities during the application process, interview process, job duties, or access to employment benefits, where needed.

The hiring process is designed to be quick and simple.