Service One Agent (Saudi National) – Telecommunication – Jumeirah Jabal Omar

About Jumeirah

Jumeirah is a prestigious global leader in luxury hospitality and part of Dubai Holding, managing 29 distinguished properties across the Middle East, Europe, and Asia. Since establishing its iconic Burj Al Arab in 1999, the brand has become synonymous worldwide with exceptional beachfront resorts, city hotels, and exclusive residences. From the scenic Maldivian islands at Jumeirah Olhahali to the art-inspired Jumeirah Capri Palace in Italy and the contemporary Jumeirah Carlton Tower in London, Jumeirah is celebrated for warm, generous service and crafting meaningful guest experiences globally.

About Jumeirah Jabal Omar

Situated moments away from Masjid Al Haram, Jumeirah Jabal Omar Makkah combines comfort, connectivity, and Arabian hospitality in the heart of the Holy City. The hotel spans four towers and offers a variety of dining options, retail shops, a fitness center, executive lounge, and meeting spaces. Guests enjoy views of the Grand Mosque and diverse culinary offerings including Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Job Overview

We are seeking a Service One Agent for the Front Office at Jumeirah Jabal Omar. This role involves professionally managing all internal and external communications, assisting guests with their inquiries, and ensuring efficient coordination across departments to fulfill guest needs promptly and effectively.

Responsibilities

• Respond promptly and professionally to all incoming calls using established hotel communication protocols.
• Provide guests with information regarding hotel services, facilities, reservations, and general queries.
• Manage wake-up calls, emergency calls, and service requests accurately and efficiently.
• Liaise with departments such as Housekeeping, Engineering, Concierge, and Food & Beverage to facilitate timely service delivery.
• Maintain clear and effective communication to ensure smooth internal operations.
• Assist in managing guest complaints by delivering accurate details and escalating issues when required.

Qualifications and Skills

• Secondary level education completion.
• Proficiency in English communication.
• Strong problem-solving and decision-making abilities.

Benefits

• Competitive salary paid in Saudi Riyals (SAR).
• Generous food and beverage benefits.
• Discounted rates at Jumeirah properties worldwide.
• Attractive leave policies and comprehensive health care coverage.
• Annual flights home and additional employee perks.