Service Manager - Mercedes-Benz North Dublin

About the Role and Location

This Service Manager position is initially based at the MSL Service Centre North Dublin on North Circular Road. By the third quarter of 2026, the role will transition to a new, cutting-edge Mercedes-Benz dealership located in North City Business Park, North Road, Dublin 11. The new dealership represents a milestone for Mercedes-Benz and MSL Motor Group in Ireland, combining sales and service operations into a single, purpose-built luxury facility designed to set new standards for customer experience under the MAR20X retail transformation framework.

Core Responsibilities

• Oversee daily Service Reception and Workshop operations to ensure top-tier service quality and operational efficiency.
• Promote a customer-first culture ensuring every client interaction is seamless and exemplary.
• Lead, mentor, and nurture a high-performing and collaborative service team.
• Maintain strict adherence to service protocols, legal regulations, and safety standards.
• Drive the integration and effective use of digital tools to optimize service workflows and improve customer engagement.
• Implement strategies to boost service profitability, operational efficiency, and customer loyalty.
• Plan and execute service marketing campaigns to attract new clients and retain existing customers.

Key Competencies and Skills Required

• Demonstrated leadership with a focus on motivating and developing teams.
• A strong commitment to delivering outstanding customer service and driving continuous improvements.
• Proficient in managing service operations balancing quality, speed, and profitability.
• Adoption and promotion of new technology and digital solutions in service delivery.
• Commercially savvy with a focus on meeting financial goals and performance metrics.

Results Orientation

• Proven track record of expanding department performance through operational excellence and high customer satisfaction.
• Strong data analysis skills enabling performance measurement and actionable improvements.
• Dedicated to achieving key performance indicators including service utilization, profitability, and customer loyalty.

Leadership and Team Development

• Lead by example, fostering a culture built on trust, collaboration, and excellence.
• Support ongoing employee growth via coaching, training, and career development initiatives.
• Communicate goals effectively and inspire teams during phases of organizational growth and change.

Customer Experience Excellence

• Create consistently exceptional customer journeys aligned with luxury brand expectations.
• Use customer feedback proactively to enhance service quality continuously.
• Implement efficient, digital-first service processes that respect customer time and elevate satisfaction.

Strategic Alignment and Future Focus

• Align the service department with overarching dealership and brand goals, particularly focusing on luxury and electric vehicle markets.
• Champion innovation, flexibility, and digital transformation within service offerings.
• Collaborate with marketing efforts to increase customer engagement and loyalty.

Preferred Experience and Qualifications

• Established leadership experience in Service Manager, Aftersales Manager, or an equivalent senior role within an aftersales environment.
• Strong operational, personnel management, and customer service expertise.
• Experience utilizing digital tools to enhance customer service workflows.
• Knowledge of health, safety, and regulatory compliance in service settings.
• Commercial aptitude with a focus on driving service performance and profitability.

Additional Information

Applicants should provide a cover letter detailing availability and salary expectations along with an in-depth Curriculum Vitae to be considered for this unique leadership opportunity at a flagship Mercedes-Benz facility.