Service Desk Technician

About ASSA ABLOY

ASSA ABLOY is a leading global provider of access solutions designed to facilitate safe, secure, and effortless movement. Operating worldwide in over 70 countries, it encompasses trusted brands such as Lockwood, Yale, Whitco, and ABLOY, serving residential, commercial, healthcare, education, and critical infrastructure sectors.

Role Overview

We are seeking a practical Service Desk Technician to join our IT department. This role involves more than simple ticket management: it requires active problem-solving, supporting end users, and engaging with varied IT challenges.

Key Responsibilities

• Provide Level 1 and Level 2 support for hardware, software, applications, and end-user technology.
• Manage the resolution of incidents and service requests.
• Troubleshoot issues related to users, systems, and networks across several locations.
• Offer support for user access and mobile devices within the technology environment.
• Collaborate with internal IT teams and outside vendors to resolve complex problems.
• Assist with system updates, patches, monitoring, and maintenance tasks.
• Create and update technical documentation and knowledge bases.
• Participate in initiatives for service improvements, upgrades, testing, and technology projects.

Work Location

This position is based in Oakleigh, Victoria, providing support to multiple sites throughout the south-east Melbourne region.

Candidate Profile

• Prior experience in positions like Service Desk, Help Desk, Desktop Support, or IT Support.
• Solid knowledge of Microsoft 365, Active Directory, and Windows operating systems.
• Experience supporting devices using mobile technology management tools such as Intune and other MDM solutions.
• Basic understanding of networking principles including LAN, WAN, and connectivity troubleshooting.
• Familiarity with cloud and infrastructure technologies like Azure and VMware.
• Competency in IT service management tools and processes.
• Strong analytical and troubleshooting capabilities.
• Effective communication skills suitable for both technical and non-technical audiences.

Why Work with ASSA ABLOY?

Joining ASSA ABLOY means becoming part of a stable global firm where IT support is key to business success. This is a unique opportunity to expand your technical expertise in a varied technology environment and contribute to renowned Australian security and access solution brands.

Employee Benefits

• Engagement with well-known brands such as Lockwood, Yale, and Whitco.
• Complimentary onsite parking facilities.
• Convenient workplace close to retail outlets, dining, and public transport.
• Onsite café amenities available.
• Access to staff discounts on company products.
• Regular team events and social gatherings during the year.
• Availability of an Employee Assistance Program for support.