Service Desk Support Officer
Hobart, Tasmania, Australia (Hybrid) · Contract
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- Hybrid
- Eligibility
- Applicants with at least 2 years of service desk or IT support experience, ITIL exposure, and the ability to provide customer-focused technical support are suitable. A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
- Resume
- Required to apply
Where you'll work
Job description
About the role
Centorrino Technologies is looking for a customer-oriented Service Desk Support Officer to join its team and deliver first-line IT assistance to users across the business. The position operates within an ITIL service management environment and is focused on providing strong customer service, handling incidents and service requests, and contributing to the continuous uplift of IT support services. This is a 12-month fixed-term contract based in Hobart, Tasmania, with remote working included in the arrangement.
Key responsibilities
In this role, you will be the first point of contact for IT support issues and will help keep service operations running smoothly.
- Respond to incidents and service requests through phone, ServiceNow, and walk-up support channels
- Diagnose issues and work toward quick, effective resolution for end users
- Escalate more complex matters when needed and keep ticket records accurate and up to date
- Contribute to service improvement efforts and support process enhancements
- Assist with end user computing projects and device or technology refresh initiatives
- Maintain clear records of incidents, requests, fixes, and support steps
- Track service desk queues and make sure tickets are prioritised according to service expectations
Requirements
The ideal candidate will bring prior service desk experience, a practical support mindset, and the ability to work well in a busy support setting.
- At least 2 years of experience in a service desk or IT support role
- Hands-on experience working in an ITIL-based service management environment
- Familiarity with ITSM platforms such as ServiceNow
- Excellent customer service and interpersonal communication skills
- Ability to juggle multiple priorities and contribute effectively within a team
- Experience providing remote technical assistance to users
- Strong troubleshooting and analytical skills with the ability to resolve issues efficiently
- A proactive approach and a commitment to ongoing improvement and high-quality support
Perks and benefits
The role comes with a range of workplace benefits and development opportunities designed to support growth and engagement.
- Access to extensive training and development to support long-term career progression
- Discounts and employee benefits that help stretch your money further
- Choice of IT equipment and access to cost-price technology for personal use
- Team events and celebrations that build connection and strengthen the workplace culture
Additional information
Centorrino Technologies describes itself as a workplace built around community, innovation, inclusivity, and diverse perspectives. The organisation has been recognised as a Great Place to Work for 2024–2025 and as one of Australia’s Best Places to Work in the Medium & Large category for 2025, with an eNPS score of 68. Applicants must be able to provide a valid Vulnerable People / Working with Children Check (WWCC) and a Police Check.
Who can apply
Candidates with the required service desk background, ITIL exposure, and customer support capability are encouraged to apply. People who value teamwork, continuous improvement, and a collaborative support environment will be a strong fit.