Service Delivery Manager
Sydney, New South Wales, Australia (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Hybrid
- Eligibility
- Candidates with relevant experience in service delivery, account management, IT management, or similar client-facing roles may apply, provided they can obtain/hold NV1 clearance and pass the required background checks.
- Resume
- Required to apply
Where you'll work
Job description
About the company
Centorrino Technologies (CT) describes itself as a collaborative technology community that aims to exceed expectations. The organisation says it was recognised as a Great Place to Work in 2024 and named one of Australia’s Best Places to Work in the Medium Size category for 2025, with an eNPS score of 68. The team is expanding, and the business is seeking a Service Delivery Manager to support that growth.
Location: Sydney, New South Wales, Australia. This role is hybrid and requires NV1 clearance.
Role overview
The Service Delivery Manager will be responsible for nurturing customer relationships, coordinating with internal teams, monitoring service outcomes, and helping resolve issues quickly and professionally. The role also involves working across both technical and client-facing functions to ensure services are delivered to agreed standards.
Key responsibilities
- Develop and maintain positive working relationships with customers through regular contact, both online and face-to-face where required.
- Work closely with technical colleagues and client-facing teams to drive successful customer outcomes.
- Evaluate service delivery reporting, confirm that SLAs and commitments are being met, and suggest improvements where performance can be strengthened.
- Act as a main escalation point for customers, clearing blockers and responding promptly to technical and non-technical questions.
- Use ITIL principles and best-practice guidelines to support resolution of issues and completion of tasks.
Requirements
- Genuine commitment to customer service, with the ability to show empathy and consider different viewpoints.
- Background in Account Management, Junior Account Management, Service Delivery Management, IT Management, or a similar role.
- Ability to communicate, present, and influence stakeholders effectively at all levels, including executive and C-suite contacts.
- Strong listening, negotiation, and presentation skills.
- Solid technical awareness, or the ability to learn technology products and services quickly.
- Capability to understand technical language and explain it clearly in plain English for customers.
- NV1 clearance is mandatory.
- A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Benefits
- Hybrid work setup with team anchor days to encourage collaboration.
- Access to broad training and development opportunities to support ongoing career growth.
- Discounts and employee benefits designed to help stretch your money further.
- Choice of IT equipment to help you work effectively, plus access to cost-price tech for personal use.
- Regular team events that celebrate achievements and strengthen connections outside of work.
Additional information
CT emphasises diversity, inclusion, and the value of different backgrounds and voices. The company invites applicants who want to contribute to an innovative and supportive environment.
Checks and compliance
Applicants must hold NV1 clearance and be able to pass a Vulnerable People / Working with Children Check (WWCC) as well as a Police Check.