Service Desk Analyst - Inbound Team (AUS)
Adelaide, South Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Applicants who are interested in customer support and service desk work, have a collaborative mindset, and can meet the required WWCC and Police Check requirements may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Centorrino Technologies (CT) positions itself as more than a technology employer, describing itself as a close community focused on exceeding expectations. The company highlights recognition as a Great Place to Work for 2024-2025 and inclusion among Australia’s Best Places to Work for Medium & Large organisations in 2025, along with an eNPS score of 68. The business is looking for a motivated Service Desk Analyst to join its inbound team in Adelaide.
What You’ll Do
- Handle incoming calls and provide fast, courteous, and professional assistance.
- Investigate and resolve issues on your own where possible, or work with other internal teams to reach a solution.
- Keep customers updated clearly, confidently, and in a timely manner.
- Record, prioritise, and track tickets in ConnectWise, taking responsibility for them until closure.
- Partner with a supportive team that values collaboration, responsibility, and getting things right from the outset.
What You’ll Bring
- A mature ownership mindset with strong follow-through on tasks.
- A collaborative, team-oriented attitude and a strong sense of accountability.
- Clear communication skills and a practical approach to solving problems.
- Genuine interest in customer service and helping others.
- Openness to learning, developing, and expanding your capability with support along the way.
- Basic IT skills are preferred; ITIL knowledge or IT certifications are a plus but not essential.
Benefits
- Hybrid working with designated team anchor days to encourage collaboration.
- Comprehensive training and development support to help you keep growing and plan your career.
- Access to wide-ranging discounts and employee benefits designed to help you save money.
- Choice of IT equipment to support your success, plus cost-price technology for personal use.
- Regular team events that recognise achievements and help build connections outside of work.
Additional Information
Centorrino Technologies states that it values diversity and aims to ensure every voice is heard while building a workplace shaped by innovation, inclusion, variety, and people from different backgrounds.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required for this role.