- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Education
- High school diploma or equivalent
- Resume
- Required to apply
Where you'll work
Job description
About the Role
IDR is actively seeking a Service Desk Analyst to support a leading client based in Georgia. This position suits candidates ready to engage quickly in a fast-moving environment, delivering critical technical support with minimal onboarding time. Candidates who thrive in a collaborative, team-driven workplace and wish to grow within a reputable organization are encouraged to apply.
Key Responsibilities
- Provide initial technical assistance to internal users via phone, email, and online chat channels.
- Diagnose, troubleshoot, and resolve technical incidents, service requests, and problems while documenting all cases within the service management system.
- Setup, configure, install, and distribute hardware and software, primarily supporting Windows OS and network-related hardware.
- Manage user accounts in Active Directory and address issues related to Virtual Desktop Infrastructure (VDI).
- Work closely with the Service Desk Manager and team members to ensure timely resolution of technical problems and participate in additional projects as required.
Qualifications and Skills
- Minimum of a high school diploma or equivalent along with at least one year of experience in a Service Desk role.
- Strong technical troubleshooting and analytical capabilities, especially with Microsoft Windows environments and network connectivity.
- Familiarity with Active Directory, service management platforms, and VDI technology preferred.
- Outstanding customer service aptitude complemented by excellent communication skills and the ability to juggle multiple tasks efficiently.
- Ability to accurately document technical issues and quickly adapt to evolving technologies in a dynamic workplace.
Employee Benefits and Incentives
- Competitive salary offering.
- Comprehensive benefits package including medical, vision, and dental coverage.
- Opportunity to join a leading company in the industry.
- Supportive and close-knit team environment.
About IDR, Inc.
- Over 25 years of established expertise across four major markets.
- Employee Stock Ownership Program participation.
- Medical, dental, vision, and life insurance benefits.
- Recipient of the Clearly Rated's Best of Staffing® Client and Talent Award for 12 consecutive years.