Service Desk Analyst

About the Role

IDR is actively seeking a Service Desk Analyst to support a leading client based in Georgia. This position suits candidates ready to engage quickly in a fast-moving environment, delivering critical technical support with minimal onboarding time. Candidates who thrive in a collaborative, team-driven workplace and wish to grow within a reputable organization are encouraged to apply.

Key Responsibilities

• Provide initial technical assistance to internal users via phone, email, and online chat channels.
• Diagnose, troubleshoot, and resolve technical incidents, service requests, and problems while documenting all cases within the service management system.
• Setup, configure, install, and distribute hardware and software, primarily supporting Windows OS and network-related hardware.
• Manage user accounts in Active Directory and address issues related to Virtual Desktop Infrastructure (VDI).
• Work closely with the Service Desk Manager and team members to ensure timely resolution of technical problems and participate in additional projects as required.

Qualifications and Skills

• Minimum of a high school diploma or equivalent along with at least one year of experience in a Service Desk role.
• Strong technical troubleshooting and analytical capabilities, especially with Microsoft Windows environments and network connectivity.
• Familiarity with Active Directory, service management platforms, and VDI technology preferred.
• Outstanding customer service aptitude complemented by excellent communication skills and the ability to juggle multiple tasks efficiently.
• Ability to accurately document technical issues and quickly adapt to evolving technologies in a dynamic workplace.

Employee Benefits and Incentives

• Competitive salary offering.
• Comprehensive benefits package including medical, vision, and dental coverage.
• Opportunity to join a leading company in the industry.
• Supportive and close-knit team environment.

About IDR, Inc.

• Over 25 years of established expertise across four major markets.
• Employee Stock Ownership Program participation.
• Medical, dental, vision, and life insurance benefits.
• Recipient of the Clearly Rated's Best of Staffing® Client and Talent Award for 12 consecutive years.