Service Center Operative

About the Role

Are you enthusiastic, driven, and ready to make an impactful contribution? Join MSA - The Safety Company, a mission-focused organization dedicated to innovation and technology in safety solutions that protect people and assets worldwide. This role involves a hands-on approach in a service center setting to help ensure safety through meticulous garment inspection and repair processes.

Key Duties and Responsibilities

• Locate or create batches in the Prima system to document washing and inspection details.
• Comprehend and adhere to specific customer instructions and requirements.
• Perform detailed inspections on garments or items according to trained methods.
• Input wash details and any repair findings into the Prima system accurately.
• Tag identified repairs and generate repair tickets for each item.
• Organize repaired and non-repaired items separately, maintaining an effective system.
• Apply inspection tags with initials and dates to items cleared as fit for use, including appropriate condition coding.
• Place repaired items on designated trolleys for sewing area transfer.
• Complete and sign all relevant process documentation.
• Transfer finished garments to the dispatch area using designated trolleys.
• Understand and strive to meet the seven-day turnaround target and prioritize work accordingly.
• Report any issues affecting the turnaround time promptly to supervisors.
• Adapt to shifting duties by working in different sections as needed to enhance productivity.
• Participate in weekly area maintenance tasks including cleaning and organization.
• Maintain clean, uncluttered workstations and use equipment in compliance with training and machine requirements.
• Complete reports for 'Near Hit' safety incidents, resolving where possible and escalating when necessary.

Qualifications and Requirements

• Strong attention to detail and accuracy in work.
• Effective decision-making capabilities.
• Proficient in updating tickets, paperwork, and the Prima system correctly.
• Competent in manual handling of laundry bags.
• Ability to work efficiently under pressure and prioritize tasks.
• Good communication skills within the team.
• Exemplifies professional conduct as a role model.
• Competent and confident PC user.
• Educational attainment equivalent to O-Level or similar.